Bilingual Customer Service Representative – Insurance (100 Remote)
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Job Location:
Saint Hyacinthe - Canada
Monthly Salary:
K 48 - 58
Posted on:
3 hours ago
Vacancies:
1 Vacancy
Job Summary
Bilingual Customer Service Representative in Insurance (100% Remote)
Temporary 6-month assignment in customer service within the insurance sector focused on handling inquiries supporting brokers and managing individual and group insurance files. Structured environment digital tools and a key role in maintaining a high level of service in a fast-paced context.
What is in it for you:
Salary between 48K-58K based on experience.
6-month contract position with possibility of extension.
In-office presence during training with the possibility of virtual training.
Fixed rotating schedule between 8 am and 5 pm 7 hours per day.
Enjoy the flexibility of remote work.
4% vacation pay.
Responsibilities:
Respond to client inquiries regarding individual and group insurance products.
Follow up on requests via phone and email with accuracy and efficiency.
Support brokers and partners with contract setup and management.
Assist users in navigating digital platforms.
Process administrative requests related to client files including updates to personal information.
Provide information on claims and benefit status.
Perform required validations and ensure data accuracy.
Collaborate with the team to maintain a high level of customer service.
What you will need to succeed:
College diploma (DEC) in a relevant field or equivalent combination of education.
2 to 3 years of experience in customer service.
Experience in life insurance or a license in insurance an asset.
French and English (spoken and written) to communicate with clients and partners and manage requests in both languages.
Strong communication and customer relationship skills.
Ability to manage multiple requests simultaneously with accuracy and speed.
Strong organizational skills teamwork and professionalism.
Proficiency in Microsoft Office Suite.
Why Recruit Action
Recruit Action (agency permit: AP-2504511) provides recruitment services through quality support and a personalized approach. As part of the screening process some applications may be reviewed using artificial intelligence tools. Only candidates who meet the hiring criteria will be contacted.
