Bilingual Customer Service Representative (Brossard, QC)
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Job Location:
Monthly Salary:
Posted on:
3 hours ago
Vacancies:
1 Vacancy
Job Summary
Bilingual Customer Service Representative
Make an impact on every call by supporting insurance clients across Canada. Handle high-volume inquiries related to policies and claims. Deliver clear human-centered service in a hybrid environment with comprehensive training and strong opportunities for growth.
What is in it for you:
Hourly salary of $27-30 based on experience.
6-month contract with the potential for permanent employment.
Full-time position: 37.50 hours per week.
Weekday schedule between 8 am and 8 pm with no weekend work.
Hybrid work with 2 days per week in the Montréal office.
Training: 6-week virtual program with mandatory attendance.
Responsibilities:
Handle inbound calls from clients and advisors providing accurate information on insurance products services policies and claims.
Resolve customer concerns efficiently while maintaining a high level of professionalism and client satisfaction.
Analyze client needs and identify appropriate solutions in a proactive and empathetic manner.
Provide additional information to support clients financial and health-related goals.
Ensure clients and advisors receive clear accurate and timely information.
Maintain composure and professionalism in a fast-paced high-volume contact center environment.
What you will need to succeed:
High school diploma or GED required.
02 years of experience in customer service.
Strong communication skills with the ability to explain policies clearly and professionally.
Proven problem-solving and analytical abilities.
Ability to work effectively in a fast-paced high-volume call center environment.
Demonstrated empathy patience and professionalism during difficult interactions.
Experience in insurance financial services or health benefits is an asset.
Previous experience in a bilingual customer service or contact center role is an asset.
Bilingual in English and French to support clients in both languages.
Reliability clearance required.
Why Recruit Action
Recruit Action (agency permit: AP-2504511) provides recruitment services through quality support and a personalized approach. As part of the screening process some applications may be reviewed using artificial intelligence tools. Only candidates who meet the hiring criteria will be contacted.
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