Sales Clerk (Grad)

Job Category

Job Profile

Job Title

Department

Compensation Range

Posting End Date

Note: Applications will be accepted until 11:59 PM on the Posting End Date.

Job End Date

This posting is for twenty-two (22) vacancies.

• Term length: Up to a maximum of 3 weeks to support Grad

• Assignment: This role is specifically to support Grad operations primarily at the Grad tent

• Physical requirements: Including lifting and moving boxes related to Grad setup and teardown.

• Hours of work: Shifts may vary between 6:45am and 7:30pm up to a maximum of 7 hours per day.

At UBC we believe that attracting and sustaining a diverse workforce is key to the successful pursuit of excellence in research innovation and learning for all faculty staff and students. Our commitment to employment equity helps achieve inclusion and fairness brings rich diversity to UBC as a workplace and creates the necessary conditions for a rewarding career.

Job Summary

Sales clerks are involved in a variety of sales and order processing activities that serve the needs of Bookstore customers. Sales clerks are expected to provide excellent customer service be knowledgeable about the products the Bookstore sells and effectively display bookstore position requires the ability to provide customer service in all areas of the store.

Organizational Status
Reports to Bookstore Assistant Section Head or Assistant Merchandising Supervisor II as designated.

Work Performed

Sales Clerk duties include:

• Assisting customers by helping to locate and select products answering inquiries (verbally or in writing) giving product demonstrations or providing product suggestions and accepting recording processing and filling special orders and/or requisitions.

• Proactively engaging with customers to meet their needs and promote bookstore offerings.

• Operating point-of-sale terminal or invoicing equipment and accurately processing payments while safeguarding cash other financial transaction material and protecting personal information.

• Processing online orders including picking merchandise and completing the sales transaction.

• Checking inventory levels and advising buyers of out-of-stock situations and sending orders to vendors according to procedures.

• Creating effective merchandise displays stocking shelves and ensuring orderliness and attractiveness of stock layout.

• Preparing merchandise for sale as instructed.

• Recommending price mark-downs for supervisor s approval.

• Operating a computer terminal to access and input information as required.

• Maintaining vigilance in order to ensure the safety of staff and customers and maintain the security of University property.

• Preparing surplus or defective merchandise for return to vendor.

Consequence of Error/Judgement
Works within well defined guidelines and procedures but is expected to exercise some initiative and judgment in establishing priorities and carrying tasks through to completion; new or unusual problems would be referred to supervisor.

Supervision Received
Receives detailed instructions during orientation and training and on an on-going basis changes in procedures. Carries out assigned duties under general supervision.

Supervision Given
Employees at this level do not supervise but may explain work sequences to others.

Minimum Qualifications
High school graduation or an equivalent combination of education and experience.

- Willingness to respect diverse perspectives including perspectives in conflict with ones own

- Demonstrates a commitment to enhancing ones own awareness knowledge and skills related to equity diversity and inclusion

Preferred Qualifications

• Knowledge and at least one year experience retailing related products.

• Ability to provide quality service to customers in a courteous patient manner.

• Ability to maintain accuracy and attention to detail.

• Ability to operate a point-of-sale terminal in an efficient and accurate manner.

• Ability to communicate effectively and to respond appropriately to inquires in person by phone and in writing and make appropriate recommendations as necessary.

• Ability to effectively resolve client concerns in a calm professional manner while exercising sound judgment.

• Ability to effectively display and sell products and services.

• Ability to quickly and efficiently stock merchandise including items of varying size and weight.

• Ability to operate computer and other related office equipment.

• Ability to prioritize and complete multiple tasks in a variety of retail merchandise departments while ensuring customer satisfaction.

• Ability to effectively demonstrate and sell a diverse set of products.

• Demonstrated ability to work effectively both independently and within a team environment.