Customer Experience Specialist

Customer Experience Specialist

Location: Stamford CT (In-Office)

Type: Full-time

The Mission: Simplifying Home Electrification

At Venture Home we believe the transition to a clean-energy home should be straightforward and stress-free. Were moving beyond just solar panels to help homeowners fully electrify their livesfrom smart energy management to sustainable power. Our goal is to replace the typical headaches of home improvement with a process that is transparent efficient and genuinely rewarding.

To achieve this we need more than just technical experts; we need professionals who are energized by helping others. We are looking for empathetic communicators and proactive problem-solvers who take pride in delivering a seamless customer journey and ensuring our clients feel supported every step of the way.

The Role: Why You Matter

As a Customer Experience Specialist you are the heartbeat of our operation. You arent just support; you are a project Sherpa. Youll be the friendly voice and the guiding hand that ensures every homeowner feels heard informed and excited from the moment they sign on to the moment their system goes live (and beyond).

What youll do to make an impact:

• Advocate for the Homeowner: Be the dedicated point of contact ensuring customers are never left wondering whats next through proactive updates.
• Master the Tech: Become an expert in home electrification translating complex solar and energy concepts into simple relatable wins for our customers.
• Drive the Experience: Manage inbound joy and outbound care via phone email and messaging with a how can I help spirit.
• Solve the Puzzle: Work cross-functionally with our field and operations teams to smash roadblocks and exceed expectations.
• Work Smarter: Leverage cutting-edge AI tools automation and our CRM to spend less time on busy work and more time building real human connections.

Who You Are

We are looking for individuals who naturally radiate positive energy and possess an extreme ownership mindset. Youre a great fit if:

• Youre a Happy Warrior: You maintain a resilient customer-first attitude even when things get busy.
• Youre a Communication Pro: You have a gift for making people feel comfortable and valued through your writing and speech.
• Youre Detail-Obsessed: You understand that in home electrification the little things are the big things.
• Youre Tech-Savvy: Youre comfortable navigating CRMs and eager to use AI to amplify your personal touch.
• Youre a Team Player: You thrive in a collaborative in-office environment where we celebrate wins together.

Requirements & Experience

• Experience: Prior experience in customer success hospitality or solar operations is a major plus.
• Skills: Strong interpersonal skills and the ability to juggle multiple priorities without losing your cool.
• Systems: CRM experience is required (well teach you our specific workflow but you should know your way around a database).
• Presence: This is a full-time in-office role at our Stamford CT headquarters. We believe the best customer service magic happens when the team is together!

Ready to help us electrify the world one happy customer at a time Apply today and lets build something bright.

Compensation: $23-$25 per hour. Full time and part time (25 hours) available. Bonus 10-20k of additional potential earnings.

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