Front Office Manager for Home2 and TRU by Hilton
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Job Summary
At MH Hospitality we have created a new standard for customer service and excellence in the hospitality industry. An Omaha-based hotel development and management company MH Hospitality properties deliver comfort and convenience to both professional and leisure travelers while offering the modern amenities and atmosphere expected by seasoned clientele.
MH Hospitality is seeking an experienced and motivated Front Office Manager to join our team at Hilton affiliated Home2 and TRU by Hilton Omaha. The Front Office Manager will lead the front desk team by example emphasizing efficiency while overseeing seamless daily operations. This role is crucial to the success of the property as our Front Desk Agents are the face of our hotel and our Front Office Manager will help cultivate a team of hospitality professionals who are dedicated and customer-service driven.
We are committed to developing future hospitality leaders. This role provides a clear path toward advancement opportunities for highly performing candidates within our organization. If you are motivated ambitious and looking for a new opportunity in the hospitality field please apply today for immediate consideration.
What We Offer:
- Health Dental & Vision Insurance
- 401K
- Employee Discount
- Paid Time Off
- Opportunity for Advancement
Job Responsibilities:
- Oversee daily front desk operations including check-ins and check-outs ensuring smooth and efficient guest service
- Lead train and schedule front desk staff to deliver exceptional guest experiences
- Handle guest concerns and resolve issues professionally and promptly
- Maintain accurate records of reservations billing and front office procedures
- Monitor and manage front office budgets expenses and payroll
- Ensure compliance with brand standards policies and procedures
- Collaborate with other departments to maximize guest satisfaction
- Monitor front office performance and implement service improvements
- Support hiring onboarding and performance management of front desk staff
- Lead by example concerning guest service and conflict resolution issues
- Other duties as required
Position Qualifications:
- Previous hotel front desk or management experience is required
- Supervisory or management experience is preferred
- Hilton PEP and brand experience preferred but not required
- Strong leadership communication and problem-solving skills
- Exceptional attention to detail and financial accuracy
- Ability to stand and walk for extended periods
- Ability to handle multiple tasks calmly and professionally in a fast-paced environment
- Advanced computer skills and proficiency in Microsoft Office products
- Proven leadership and team development skills
- Ability to lead a diverse team
- Must have a flexible schedule to work some weekend
Required Skills:
Front Office Manager
Required Education:
Front Office Manager
