Front Desk Agent (Part-Time Weekend)
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Job Summary
Key Responsibilities
- Maintain a professional welcoming lobby presence at all times
- Greet residents and guests manage visitor access and announce arrivals
- Answer and route phone calls with proper etiquette
- Handle packages deliveries and key control according to property procedures
- Monitor building access and follow security protocols
- Assist residents with requests reservations and general inquiries
- Maintain accurate logs and reports for incidents visitors and deliveries
- Coordinate with property management and escalate issues when needed
- Ensure the front desk and lobby remain clean organized and presentable
Qualifications
- Prior concierge front desk hospitality or customer service experience preferred
- Strong communication and interpersonal skills
- Professional appearance and demeanor
- Reliable punctual and able to work independently
- Comfortable handling multiple tasks in a fast-paced environment
- Basic computer proficiency and ability to learn property systems
Requirements
- Must be available to work weekends consistently
- Must be able to stand or sit for extended periods
- Must pass a background check
Compensation
- Competitive hourly rate based on experience
Required Skills:
Customer service and hospitality excellence Front desk operations and concierge services Professional verbal and written communication Guest relations and problem resolution Time management and multitasking Attention to detail and accuracy Professional phone etiquette Package management and logging Confidentiality and discretion Calm decision-making under pressure
Required Education:
High school diploma or equivalent requiredAdditional coursework or training in hospitality or customer service preferred
About Company
Stratton Amenities: The leading Concierge Service Company. Providing immaculate Residential and Corporate Concierge Services 1-866-489-9919
