Lawn Doctor is seeking a dependable and professional full-time Office & Customer Support Coordinator to provide outstanding service to our lawn care customers and support our operations team.
This is a steady year-round office position for someone who enjoys helping people staying organized and being part of a hardworking team. You will be the friendly voice our customers rely on and a key support person helping our technicians and sales team operate efficiently.
You will work closely with the Operations Manager to help coordinate communication with technicians in the field and ensure routes run smoothly and accurately.
This position involves customer communication office coordination and operational support. The right person is positive organized dependable and comfortable communicating with customers and team members throughout the day.
What Youll Do
Customer Support
Answer inbound calls from customers and prospective customers
Respond to customer emails and service requests
Provide service recommendations and pricing
Schedule services and update customer records
Follow up on estimates and customer requests
Make outbound calls to customers
Assist with customer concerns and service questions
Operations Support
Work closely with the Operations Manager
Help coordinate communication with technicians in the field
Assist technicians with route questions and customer information
Help ensure services are completed accurately and efficiently
Maintain accurate customer and service records
Sales Support
Support the sales team with administrative tasks
Follow up on estimates and proposals
Assist with customer onboarding
Office & Administrative Support
Maintain organized customer records
Assist with paperwork and office tasks
Support basic HR and administrative activities
Help keep the office running smoothly
What Were Looking For
The ideal candidate is:
Friendly and professional with customers and team members
Dependable and reliable (this is essential)
Organized and detail-oriented
Comfortable using computers and learning new software
Able to multitask in a busy office environment
A problem-solver who takes initiative
Motivated and goal-oriented
Strong communicator
Requirements
Full-time availability (M-F 8:00 - 5:00)
Strong phone and customer service skills
Good computer skills
Ability to learn new software systems
Previous customer service or office experience preferred
Lawn care experience is helpful but not required we provide training.
Pay & Benefits
Full-time year-round position
Competitive hourly pay
Commission and bonus opportunities
Supportive team environment
Opportunity for long-term employment and growth
Compensation: $17.00 - $25.00 per hour
Our Franchisees Need People Like You
Here at Lawn Doctor we have a very simple approach to our workbe safe have fun and change the world one lawn at a time. Its the kind of approach that not surprisingly has led us to the highest customer satisfaction and retention rates in the industry.
Lawn Doctor locations across the country offer phenomenal employment opportunities.* Whether youre an experienced lawn care technician or just starting out on your career path all you need is a passion for success and a strong work ethic to be a candidate to join your local Lawn Doctor franchise. No matter the task our independent operators know that every Lawn Doctor employee plays an important role in providing customers with the great results they expect while making the local community a little happier. Your work will never go unappreciated.
Since each of our franchises is locally owned youll get to work for and with people in your area and become part of a close-knit Lawn Doctor family. If you enjoy working outdoors being largely self-directed with little supervision and would like a chance to help make the world a greener place we would love to talk to you.
We appreciate your interest and hope to have you on board a local franchise team as soon as possible.
* All Lawn Doctor locations are independently owned and operated. All positions identified here are positions offered by individual Lawn Doctor franchisees.
Required Experience:
IC
Replies within 24 hoursBenefits:401(k) matchingBonus based on performanceHealth insurancePaid time offLawn Doctor is seeking a dependable and professional full-time Office & Customer Support Coordinator to provide outstanding service to our lawn care customers and support our operations team.This is...
Replies within 24 hours
Benefits:
401(k) matching
Bonus based on performance
Health insurance
Paid time off
Lawn Doctor is seeking a dependable and professional full-time Office & Customer Support Coordinator to provide outstanding service to our lawn care customers and support our operations team.
This is a steady year-round office position for someone who enjoys helping people staying organized and being part of a hardworking team. You will be the friendly voice our customers rely on and a key support person helping our technicians and sales team operate efficiently.
You will work closely with the Operations Manager to help coordinate communication with technicians in the field and ensure routes run smoothly and accurately.
This position involves customer communication office coordination and operational support. The right person is positive organized dependable and comfortable communicating with customers and team members throughout the day.
What Youll Do
Customer Support
Answer inbound calls from customers and prospective customers
Respond to customer emails and service requests
Provide service recommendations and pricing
Schedule services and update customer records
Follow up on estimates and customer requests
Make outbound calls to customers
Assist with customer concerns and service questions
Operations Support
Work closely with the Operations Manager
Help coordinate communication with technicians in the field
Assist technicians with route questions and customer information
Help ensure services are completed accurately and efficiently
Maintain accurate customer and service records
Sales Support
Support the sales team with administrative tasks
Follow up on estimates and proposals
Assist with customer onboarding
Office & Administrative Support
Maintain organized customer records
Assist with paperwork and office tasks
Support basic HR and administrative activities
Help keep the office running smoothly
What Were Looking For
The ideal candidate is:
Friendly and professional with customers and team members
Dependable and reliable (this is essential)
Organized and detail-oriented
Comfortable using computers and learning new software
Able to multitask in a busy office environment
A problem-solver who takes initiative
Motivated and goal-oriented
Strong communicator
Requirements
Full-time availability (M-F 8:00 - 5:00)
Strong phone and customer service skills
Good computer skills
Ability to learn new software systems
Previous customer service or office experience preferred
Lawn care experience is helpful but not required we provide training.
Pay & Benefits
Full-time year-round position
Competitive hourly pay
Commission and bonus opportunities
Supportive team environment
Opportunity for long-term employment and growth
Compensation: $17.00 - $25.00 per hour
Our Franchisees Need People Like You
Here at Lawn Doctor we have a very simple approach to our workbe safe have fun and change the world one lawn at a time. Its the kind of approach that not surprisingly has led us to the highest customer satisfaction and retention rates in the industry.
Lawn Doctor locations across the country offer phenomenal employment opportunities.* Whether youre an experienced lawn care technician or just starting out on your career path all you need is a passion for success and a strong work ethic to be a candidate to join your local Lawn Doctor franchise. No matter the task our independent operators know that every Lawn Doctor employee plays an important role in providing customers with the great results they expect while making the local community a little happier. Your work will never go unappreciated.
Since each of our franchises is locally owned youll get to work for and with people in your area and become part of a close-knit Lawn Doctor family. If you enjoy working outdoors being largely self-directed with little supervision and would like a chance to help make the world a greener place we would love to talk to you.
We appreciate your interest and hope to have you on board a local franchise team as soon as possible.
* All Lawn Doctor locations are independently owned and operated. All positions identified here are positions offered by individual Lawn Doctor franchisees.
Since its first franchise in 1967, Lawn Doctor has established itself as a leader in the lawn care industry. Our goal is to serve you best. Call today!
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