Office Manager

• 401(k)
• Dental insurance
• Health insurance
• Paid time off

• Lead and manage office staff including Job File Coordinators Administrative Assistants and Dispatch/Reception personnel
• Foster and maintain a positive professional office culture
• Oversee onboarding training and ongoing development of office team members
• Coordinate employee meetings reviews and internal communications
• Manage subcontractor certifications insurance and compliance documentation
• Maintain franchise compliance requirements reporting and national account program standards
• Track and improve office KPIs and operational processes
• Serve as primary administrator for office systems technology and workflows
• Manage lead sources and ensure proper tracking and disposition
• Support leadership with projects and additional duties as needed

• 5 years of office or customer service management experience
• Proven leadership experience building and managing teams
• Strong written and verbal communication skills
• Highly organized with strong attention to detail and multitasking ability
• Proficiency in Microsoft Office and ability to learn new systems quickly
• Experience with compliance documentation or operations management preferred
• IICRC certifications preferred
• Xactimate certifications preferred
• Construction management experience preferred
• High school diploma or GED required; college degree preferred
• Construction or restoration industry experience preferred
• Background check required (per applicable law)
• Bilingual skills a plus

Picture yourself here fulfilling your potential.

At SERVPRO you can make a positive difference in peoples lives each and every day! Were seeking self-motivated proactive responsible and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service. With nearly 2000 franchises all over the country finding exciting and rewarding SERVPRO career opportunities near you is easy! We look forward to hearing from you.

All employees of a SERVPRO Franchise are hired by employed by and under the sole supervision and control of an independently owned and operated SERVPRO Franchise. SERVPRO Franchise employees are not employed by jointly employed by agents of or under the supervision or control of Servpro Franchisor LLC in any manner whatsoever.