Office Manager

• 401(k) matching
• Health insurance
• Vision insurance

• Oversee and manage all internal office operations to ensure efficiency compliance and operational excellence
• Serve as the primary operational decision-maker in the CEOs absence
• Implement enforce and continuously improve company policies procedures and Diamond Standards
• Maintain visibility and accountability across all departments deadlines and deliverables

• Lead full-cycle hiring on-boarding training supervision and termination of caregivers and administrative staff
• Conduct employee counseling sessions issue formal write-ups and implement corrective action plans
• Maintain complete audit-ready employee files and documentation
• Coordinate benefits administration payroll communication scheduling alignment and HR compliance
• Enforce professionalism attendance performance expectations and company culture

• Supervise intake assessments care coordination and case transitions
• Address and de-escalate client family and caregiver concerns promptly and professionally
• Ensure continuity of care staffing coverage and service quality across all cases
• Uphold and protect Diamond Care Standards at all times

• Create update and enforce Standard Operating Procedures (SOPs) across departments
• Ensure compliance with state regulations licensing requirements HIPAA and company policies
• Identify operational risks and implement corrective and preventative controls
• Maintain inspection audit and compliance readiness

• Oversee all administrative workflows documentation reporting and internal communications
• Delegate tasks strategically and follow through until accurate completion
• Prevent breakdowns in execution through structured oversight and accountability
• Provide regular operational updates to the CEO

• Support execution of internal marketing strategies referral follow-ups and community outreach initiatives
• Ensure brand consistency professionalism and alignment across all internal and external touch points

• 57 years of leadership or management experience in healthcare home care or a regulated service industry
• Proven experience managing staff operations compliance and conflict resolution
• Strong working knowledge of HR practices employee relations and labor compliance
• Demonstrated ability to operate independently with sound judgment and discretion
• Exceptional organizational communication and leadership skills
• High emotional intelligence with a firm professional leadership presence

• Home care agency or healthcare administration experience
• Experience developing SOPs policies and internal operational frameworks
• Familiarity with EVV systems scheduling platforms and payroll coordination

• Executive-level accountability and follow-through
• Policy-driven leadership and decision-making
• Strong de-escalation and conflict resolution skills
• Operational discipline with zero tolerance for low standards
• Commitment to excellence and The Diamond Standard of Care

Professional caregivers go by many names: homemakers home care aides home health aides certified nursing assistants personal care assistants direct care workers. No matter the name what they all have in common is a calling to care for people in the comfort of their own homes.

^{This agency is independently owned and operated. Your application will go directly to the agency and all hiring decisions will be made by the management of this agency. All inquiries about employment at this agency should be made directly to the agency location and not to Home Care Evolution Corporate.}