Lead Referral Clerk
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Job Location:
Oakland, CA - USA
Monthly Salary:
$ 32 - 34
Posted on:
5 days ago
Vacancies:
1 Vacancy
Job Summary
Asian Health Services founded in 1974 provides medical dental and behavioral health services to more than 50000 patients. Our approach to well-being focuses on whole patient health for all. We go beyond our clinic walls and invest in our communitys overall health. We know that income housing and environmental struggles lie at the heart of poor health. Thats why we also address food insecurity youth leadership and culturally competent care while working towards supporting safer streets and vibrant communities.
Job Summary:
Under the direction and minimal supervision of the Health Information Manager (HIM) the Lead Referral Clerk (LRC) is responsible for participation in and regulating the daily scheduling of all Referral Clerks to ensure smooth efficient day to day addition to standard Referral Clerk (RC) duties the LRC assist with training new staff member promotes and enforces best practices and sets the standard for all aspects of the job.
Note:Applicantsmust meet the minimum language requirementsto be considered. Please review these requirements carefully before applying. Applications that do not meet these criteria will not be considered.
Essential Job Functions
- Performs all standard RC duties.
- Provides lead direction and oversight for RC staff including responsibility for results in terms of costs methods and personnel.
- In conjunction with other Leads and Supervisors coordinates staffing and back-up coverage to ensure efficient and effective delivery of patient services.
- Assists with providing training guidance leadership and support to new and current staff.
- Coaches staff in accountabilities and competencies and effectively manage performance issues to resolutions.
- Relays information and announcements from Clinic Site Manager to staff.
- Assists with patient complaints or concerns and may provide input in addressing complaints.
- Other duties may be assigned as needed.
General Agency/AHS Duties
- Fosters an environment that promotes trust and cooperation among clients and staff.
- Enforces clinic policies and procedures including maintenance of client confidentiality under HIPAA privacy rules to ensure that the principles of AHS are implemented.
- Plays an active role in planning organization-wide activities such as AHS general membership meetings fundraisers special clinic days and other events.
- Participates in general membership meetings fundraisers and other public events as required.
- Participates in outreach activities agency advocacy and serves on ad hoc committees as requested.
- Attends AHS staff retreats and Board of Directors meetings as required.
- Participates in agency-wide quality improvement program processes and performance improvement teams to ensure excellence in the quality of services provided across the agency.
Minimum Qualifications
- High school diploma
- Three years of relevant work-related experience or any equivalent combination of education and experience.
- Ability to speak read and/or write inCantonese or Vietnamese
Preferred Qualifications
- Familiarity with community health clinics.
Knowledge Skills Abilities
- Proficiency with Microsoft Office applications with intermediate to advanced level competency in Excel and PowerPoint.
- Ability to work collaboratively with other AHS leads supervisors and managers with a focus on customer service and quality of care exemplifying the core values and mission of the organization always exercising utmost discretion diplomacy and tact inpatient/staff interactions.
- Strong verbal and written skills in both English and target language.
- Basic working knowledge of medical terminology.
- Willingness and ability to work evenings and/or weekends; demonstrates flexibility in regards to job duties and assignments.
- Ability to coach and develop individuals with high-potential in problem-solving critical thinking and decision-making abilities
- Knowledge of cultural and perceptual factors that may affect patient treatment and communication.
- Working knowledge of Universal Precautions demonstrates professionalism at all times.
$32.84 - $34.34 an hour
Benefits That Support You
Were committed to supporting our teams well-being. Our comprehensive benefits package includes:
Health & Wellness
- 100% employer-paid Medical Dental & Vision coverage
- Acupuncture & Chiropractic coverage
Time Off
- 12 vacation days
- 12 sick days
- 12 paid holidays 3 floating holidays (additional flexible days you can use anytime)
Financial & Retirement
- 403(b) with 3% employer contribution up to 2% match
- Flexible Spending Account (FSA) & Dependent Care Assistance
Additional Support
- Commuter benefits
- Long-Term Disability Insurance
Please note: We are not seeking support from staffing agencies at this time. Direct applicants only.
We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.
