Digital Marketing and Customer Service VA

This is a remote position.

PHILIPPINE-BASED FILIPINO APPLICANTS

Role Overview

We are seeking a Digital Marketing and Customer Service VA to support marketing execution and client communications across multiple business streams. The role involves creating high-quality content for social media ads websites and email marketing while managing enquiries and acting as the first point of contact across digital channels. Experience in digital marketing graphic design and video editing is required.

Responsibilities

Content Creation

• Social media content creation & editing
  
• Video Editing
  
• Blog/content writing
  
• Email marketing
  
• Lead magnet development
  
• Brochures and other content
  

Social Media

• Create and publish social media content
  
• Manage multi-platform social media engagement
  
• Repurpose content across channels (Instagram YouTube LinkedIn TikTok etc.)
  
• Monitor and respond to comments and messages
  
• Conduct social media outreach and appointment setting
  
• Develop and manage social media strategy
  
• Track and report on key performance metrics (KPIs)
  
• Stay updated on trends tools and best practices
  
• Engage in relevant Facebook Groups and share content
  

Digital Marketing

• Create and manage content across digital channels (Meta Ads Go High Level websites)
  
• Use AI tools (e.g. Claude) to streamline and automate tasks
  

General Admin

• Manage client communications enquiries and appointment bookings
  
• Handle pre/post booking follow-ups and customer coordination
  
• Provide concierge-style support and phone assistance
  
• Perform general admin tasks including Xero reconciliation
  

Requirements

• Minimum 3 years of experience in a digital marketing and/or social media across platforms
  
• Graphic Design and Video Editing experience is a must
  
• Experience with Go High Level is highly desired
  
• A portfolio is required
  
• Familiarity with Xero AI tools such as Claude Cowork Meta and Google Ad is preferred
  
• Proficient with Canva Capcut Microsoft Office (Outlook Word Excel PowerPoint OneDrive)
  
• Excellent customer service skills
  
• Degree qualified (preferred)
  
• Proactive results-driven efficient process-oriented
  
• High attention to detail
  

Work Environment & Expectations

While this is a work-from-home position it is important to note that this is a full-time rolenot a freelance or flexible-hour arrangement. You will be expected to work a fixed shift and maintain a high level of professionalism and accountability just as you would in an office environment.

This role requires:

• Discipline and commitment to set working hours (strict shift times not flexible)
  
• Use of time tracking software during work hours
  
• Active participation in team and client calls with your camera ON
  
• Consistent availability and responsiveness throughout your shift
  
• Treating this as a long-term full-time jobnot a side gig or freelance task
  

Payroll is processed bi-monthly.

Were looking for someone who values structure is dependable and thrives in a role that provides consistency and clarity. If youre seeking stability and a team that appreciates reliability wed love to hear from you.

Benefits

1. Monthly Salary: Php35000

2. Salary will be paid on a bi-monthly basis on the 15th and 30th or 31st of each month

3. You will be paid extra for overtime and Philippines public holidays

4. Probation: 6 months and after Probation

• 10 days of annual leave credits
  
• 5 days of sick leave
  

5. HMO offered after 6-month probation

6. 13th Month Pay after 30 days

7. Annual Salary Review

8. Laptop provided after 30 days

9. Permanent work-from-home role. You will have to use your own internet.

10. SHIFT TIMES: 6:00 AM to 3:00 PM Philippine time Monday to Friday