People Success SpecialistManager
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Job Location:
Monthly Salary:
Experience Required:
Posted on:
9 hours ago
Vacancies:
1 Vacancy
Job Summary
Title: People Success Specialist/Manager
Work Set-up: Work onsite
Schedule: 7:00 am to 4:00 pm
Salary: Php 45000- 65000
About the Company
Boomering is a fast-growing offshore staffing company partnering with international clients to build high-performing remote teams. With a strong focus on both client success and employee experience Boomering ensures that offshore teams are not only productive but also engaged supported and aligned with global standards.
The organisation fosters a collaborative high-performance culture where people are empowered to grow while delivering exceptional service outcomes for clients across multiple industries.
Role Overview
The People Success Specialist/Manager is responsible for driving both team performance and employee experience across assigned offshore teams. This role serves as the bridge between client expectations and staff well-being ensuring that employees are engaged supported and consistently delivering against KPIs.
This position combines performance management employee engagement operational oversight and stakeholder alignment making it critical to maintaining high retention strong team morale and excellent service delivery.
Key Responsibilities
1. Performance Management & Coaching
Monitor team performance ensuring alignment with client KPIs and service expectations
Conduct regular 1-on-1 coaching sessions to drive performance improvement and accountability
Provide real-time support and feedback to address skill gaps and challenges
Identify training and development opportunities to support employee growth
2. Employee Engagement & Retention
Design and implement engagement initiatives aligned with Boomering culture
Proactively identify at-risk employees and implement retention strategies
Drive employee satisfaction and improve eNPS through feedback and action plans
Foster a positive transparent and high-performing team environment
3. Operational Oversight & Compliance
Ensure attendance punctuality and adherence to shift schedules (target: 98%)
Maintain alignment with client workflows and Boomering operational standards
Uphold company policies professional conduct and local labor compliance
Address operational challenges such as connectivity or workflow disruptions
4. Issue Resolution & Employee Support
Act as the primary point of contact for employee concerns and grievances
Mediate conflicts with professionalism empathy and fairness
Identify and resolve operational friction points impacting productivity or morale
Escalate critical issues when necessary and ensure timely resolution
5. Client & Stakeholder Alignment
Collaborate with Client Relationship Partners to provide performance updates and insights
Deliver data-driven reports on team performance engagement and operational health
Align staff with client expectations goals and culture
Act as the communication bridge between offshore teams and clients
Qualifications:
3 to 7 years of experience in team management operations or people management roles
Proven experience handling performance management coaching and KPIs
Strong background in employee engagement and retention strategies
Experience in BPO offshore staffing or client-facing environments is highly preferred
Excellent problem-solving and conflict resolution skills
Strong communication and stakeholder management abilities
Highly organized detail-oriented and process-driven
Ability to balance empathy with accountability
Key Performance Indicators (KPIs)
SLA/KPI Attainment: 95% to 100% of staff meeting or exceeding targets
Staff Retention: Maintain low attrition rates per quarter
Attendance & Adherence: >98% compliance
Employee Engagement (eNPS): Maintain strong satisfaction scores
Coaching Completion: 100% of 1-on-1s and reviews completed and documented
Your love for Boomering will jump-start with these meaningful engagement activities and perks. Using the concepts and tools of EOS (Entrepreneurial Operating System) Boomering provides a fun rewarding and stimulating environment where work-life balance meets a commitment to foster growth.
Genuinely caring Leadership Team
Competitive salary package
Company-provided full set-up for desktop/laptop with a back-up internet
HMO on the first day of hire
15 Vacation Leaves and 5 Sick Leaves
Annual Performance Reviews
Unlimited Employee Referral Incentives
Employee Loan Facilities
Social Clubs and Interest Workshops
Company events where you get a chance to win amazing prizes and be rewarded for your outstanding performance.
Statutory Benefits: Maternity Paternity and Solo Parent Leaves Magna Carta for Women Retirement Benefits OT and Premium Pays
About Boomering:
Boomering is an ISO-certified leading BPO company in Clark Freeport Zone Pampanga.
Our mission to Enrich Client and Staff Lives through Simple and Smart Offshoring Solutions and our S.T.E.P. Core Values (Service Transparency Excellence and Partnership) are the framers of our continuing success.
Providing equal opportunities and a collaborative culture of excellence Boomering is not just your average BPO. We are here to make a difference.
Future-proof your career and pursue your passion with Boomering! We want career thrill-seekers who are committed to growth as much as we are.
Website:
Career Portal: and LinkedIn: Boomering Inc.; Boomering Careers
Work Set-up: Work onsite
Schedule: 7:00 am to 4:00 pm
Salary: Php 45000- 65000
About the Company
Boomering is a fast-growing offshore staffing company partnering with international clients to build high-performing remote teams. With a strong focus on both client success and employee experience Boomering ensures that offshore teams are not only productive but also engaged supported and aligned with global standards.
The organisation fosters a collaborative high-performance culture where people are empowered to grow while delivering exceptional service outcomes for clients across multiple industries.
Role Overview
The People Success Specialist/Manager is responsible for driving both team performance and employee experience across assigned offshore teams. This role serves as the bridge between client expectations and staff well-being ensuring that employees are engaged supported and consistently delivering against KPIs.
This position combines performance management employee engagement operational oversight and stakeholder alignment making it critical to maintaining high retention strong team morale and excellent service delivery.
Key Responsibilities
1. Performance Management & Coaching
Monitor team performance ensuring alignment with client KPIs and service expectations
Conduct regular 1-on-1 coaching sessions to drive performance improvement and accountability
Provide real-time support and feedback to address skill gaps and challenges
Identify training and development opportunities to support employee growth
2. Employee Engagement & Retention
Design and implement engagement initiatives aligned with Boomering culture
Proactively identify at-risk employees and implement retention strategies
Drive employee satisfaction and improve eNPS through feedback and action plans
Foster a positive transparent and high-performing team environment
3. Operational Oversight & Compliance
Ensure attendance punctuality and adherence to shift schedules (target: 98%)
Maintain alignment with client workflows and Boomering operational standards
Uphold company policies professional conduct and local labor compliance
Address operational challenges such as connectivity or workflow disruptions
4. Issue Resolution & Employee Support
Act as the primary point of contact for employee concerns and grievances
Mediate conflicts with professionalism empathy and fairness
Identify and resolve operational friction points impacting productivity or morale
Escalate critical issues when necessary and ensure timely resolution
5. Client & Stakeholder Alignment
Collaborate with Client Relationship Partners to provide performance updates and insights
Deliver data-driven reports on team performance engagement and operational health
Align staff with client expectations goals and culture
Act as the communication bridge between offshore teams and clients
Qualifications:
3 to 7 years of experience in team management operations or people management roles
Proven experience handling performance management coaching and KPIs
Strong background in employee engagement and retention strategies
Experience in BPO offshore staffing or client-facing environments is highly preferred
Excellent problem-solving and conflict resolution skills
Strong communication and stakeholder management abilities
Highly organized detail-oriented and process-driven
Ability to balance empathy with accountability
Key Performance Indicators (KPIs)
SLA/KPI Attainment: 95% to 100% of staff meeting or exceeding targets
Staff Retention: Maintain low attrition rates per quarter
Attendance & Adherence: >98% compliance
Employee Engagement (eNPS): Maintain strong satisfaction scores
Coaching Completion: 100% of 1-on-1s and reviews completed and documented
Your love for Boomering will jump-start with these meaningful engagement activities and perks. Using the concepts and tools of EOS (Entrepreneurial Operating System) Boomering provides a fun rewarding and stimulating environment where work-life balance meets a commitment to foster growth.
Genuinely caring Leadership Team
Competitive salary package
Company-provided full set-up for desktop/laptop with a back-up internet
HMO on the first day of hire
15 Vacation Leaves and 5 Sick Leaves
Annual Performance Reviews
Unlimited Employee Referral Incentives
Employee Loan Facilities
Social Clubs and Interest Workshops
Company events where you get a chance to win amazing prizes and be rewarded for your outstanding performance.
Statutory Benefits: Maternity Paternity and Solo Parent Leaves Magna Carta for Women Retirement Benefits OT and Premium Pays
About Boomering:
Boomering is an ISO-certified leading BPO company in Clark Freeport Zone Pampanga.
Our mission to Enrich Client and Staff Lives through Simple and Smart Offshoring Solutions and our S.T.E.P. Core Values (Service Transparency Excellence and Partnership) are the framers of our continuing success.
Providing equal opportunities and a collaborative culture of excellence Boomering is not just your average BPO. We are here to make a difference.
Future-proof your career and pursue your passion with Boomering! We want career thrill-seekers who are committed to growth as much as we are.
Website:
Career Portal: and LinkedIn: Boomering Inc.; Boomering Careers
Required Skills:
Account management; growth management; client management; staff management
Required Education:
Bachelors Degree
