Client Success Partner (Midshift) | PH | Ortigas

• Serve as the dedicated point of contact for assigned clients building strong and trusted relationships.
  
• Deliver a white-glove client experience through timely communication proactive support and exceptional service.
  
• Conduct regular client check-ins gather feedback and maintain strong engagement across your portfolio.
  
• Anticipate client needs identify potential concerns early and take action before issues arise.
  
• Ensure clients always know the status of requests projects and ongoing initiatives.
  

• Own the end-to-end onboarding process for new clients and placements.
  
• Coordinate with Recruitment IT HR Operations and other internal teams to ensure successful onboarding and first-day readiness.
  
• Manage onboarding activities timelines stakeholder communications and project milestones.
  
• Ensure all accounts access requirements equipment documentation and introductions are completed before a new hires start date.
  
• Maintain visibility across all active client projects onboarding activities and operational deliverables.
  

• Proactively manage client concerns requests and escalations through to resolution.
  
• Remove friction from the client experience by simplifying processes and coordinating solutions behind the scenes.
  
• Take ownership of challenges and ensure every issue is fully resolved and communicated back to the client.
  
• Act as an advocate for clients while balancing operational requirements and business objectives.
  

• Develop a strong understanding of each clients business goals and workforce needs.
  
• Identify opportunities to add value through additional services staffing support or expanded partnerships.
  
• Support client retention by consistently delivering excellent service and building long-term trust.
  
• Partner with internal teams to strengthen client relationships and drive account growth.
  

• Maintain accurate and up-to-date records within CRM and internal systems.
  
• Document client interactions account updates onboarding progress and key action items.
  
• Ensure all client information notes and account statuses remain organized and accessible.
  
• Track follow-ups commitments and deliverables to ensure nothing falls through the cracks.
  

Requirements

• Minimum of 4 years experience in Client Success Account Management Project Coordination Customer Success or a related client-facing role.
  
• Proven experience managing multiple clients projects or stakeholders simultaneously while maintaining strong attention to detail.
  
• Excellent verbal and written English communication skills.
  
• Strong relationship-building problem-solving and stakeholder management capabilities.
  
• Experience working with CRM platforms and maintaining accurate client records.
  
• Ability to work proactively independently and take ownership of outcomes.
  
• Comfortable collaborating with clients and teams across different countries and time zones.
  
• Bachelors degree in Business Communications Management or a related field (preferred).
  

• Experience within outsourcing offshoring staffing recruitment or BPO environments.
  
• Exposure to project management methodologies or project-based client delivery.
  
• Experience supporting US or UK-based clients.
  
• Experience managing client retention account growth or upselling initiatives.
  

• Every new placement is fully prepared and productive on their first day.
  
• Clients feel supported informed and confident throughout their partnership with Staff Domain.
  
• Potential issues are identified and resolved before they become major concerns.
  
• Client accounts remain organized documented and easy to manage.
  
• Clients stay with us and continue to grow because they trust the service and support you provide.
  

Benefits

• HMO Dental and Life Insurance for you and one free dependent from day one (with the option to enroll additional dependents)
  
• Paid Leaves: Birthday Vacation Medical and Maternity (up to 6 Vacation Leaves are convertible to cash on your anniversary)
  
• Employee Engagement Activities: Year-End Party Family Day Team Building and more!