Team Manager – SME Account Management

Pybus Recruitment Ltd

Job Location:

London - UK

Monthly Salary: GBP 65000 - 65000

Experience Required: 5years

Posted on: 12 hours ago

Vacancies: 1 Vacancy

Job Summary

Job Title: Manager SME Account Management

About the Role

We are looking for a high-impact Manager for our SME Account Management to lead develop and inspire a team responsible for driving dealer performance and growth. This role is critical in shaping team culture delivering against departmental objectives and ensuring our partners maximise value from our platform.

You will balance people leadership operational excellence and commercial impact empowering your team to perform at their best while contributing to strategic direction and ongoing business performance.

Key Responsibilities

Team Leadership & Development

Lead coach and develop a team of Account Managers with varying skill sets and areas of focus

Create an inclusive collaborative and high-performance culture where individuals are empowered to take initiative and ownership

Act as a strong advocate for your team identifying growth opportunities and supporting career development

Provide hands-on coaching through call listening feedback and sales technique development

Lead the team effectively through change and ambiguity maintaining clarity and momentum

Performance & Delivery

Own team productivity performance and morale driving consistent delivery against departmental targets

Support the team in growing dealer share of wallet improving offer volume and strength and increasing overall partner performance

Act as an escalation point for day-to-day operational decisions including dealer behaviour disputes suspensions and goodwill cases

Identify and remove blockers to ensure the team can operate efficiently and effectively

Continue contributing to key initiatives and accounts while overseeing multiple projects and priorities

Commercial Excellence & Enablement

Drive best-in-class account management practices including upsell and adoption of additional services.
Advance sales enablement by embedding strong sales techniques frameworks and coaching within the team
Act as a subject matter expert providing guidance on complex commercial scenarios and opportunities
Ensure the team consistently delivers value to partners and maximises commercial outcomes

Process & Structure

Embed scalable processes and proven structures that enable the team to achieve outstanding results

Continuously identify opportunities to streamline workflows and improve operational efficiency - not being afraid to start afresh with something if we can make it better

Maintain a strong understanding of company performance market trends and industry dynamics to inform decision-making

Requirements

What Were Looking For

Proven experience as a people leader with a strong track record of coaching mentoring and driving performance

Comfortable managing ambiguity and making confident operational decisions in a fast-paced environment

Strong commercial acumen with experience in account growth upselling and revenue-driving activities

Ability to balance strategic thinking with hands-on execution

Excellent communication and stakeholder management skills

Deep understanding of sales or account management disciplines with the ability to elevate team capability

Ability to work in our London Office for a minimum of 3 days a week - being on hand and available for our team (this role will be 95% office based with very occasional travel to partners where required)

Success in This Role Looks Like

A highly engaged high-performing team with strong morale and clear development pathways
Measurable improvements in dealer performance share of wallet and service adoption - somewhere where achieving targets is a non-negotiable
Efficient scalable processes that support consistent delivery
A positive energising team culture where people are excited to collaborate and grow
Strong contribution to departmental strategy and overall business success

Benefits

WHATS IN IT FOR YOU

80000 OTE
Hybrid working
Matched pension contributions for a peaceful retirement
Share options - when we thrive so do you!
Vitality Private Healthcare for peace of mind plus eyecare vouchers
Life Assurance for (even more) peace of mind
Monthly coaching sessions with Spill - our mental wellbeing partner
Enhanced holiday package plus Bank Holidays
- 28 days annual leave
- 1 day for your wedding
- 1 day off when you move house - because moving is hard enough without work!
- For your third year anniversary get 30 days of annual leave per year
- For your tenth year anniversary get 35 days of annual leave per year
- Option to buy 3 extra days of holiday per year
Work from abroad for a month
Inclusive parental partner and shared parental leave fertility treatment and pregnancy loss policies
Bubble childcare support and discounted nanny fees for little ones
The latest tech (Macbook or Surface) to power your gif-sending talents
Up to 500/550 home office allowance for that massage chair youve been talking about
Generous learning and development budget to help you master your craft
Regular social events: tech lunches coffee with the exec sessions lunch 8 learns book clubs social events/anything else you pester us for
Refer a friend get paid. Repeat for infinite money

Required Skills:

- Proven experience in car sales management with a strong track record of achieving and exceeding sales targets. - Previous experience working with a prestige car brand demonstrating an understanding of the high standards and expectations associated with luxury vehicles is preferred. - Exceptional leadership skills with the ability to motivate and inspire a team to deliver outstanding results. - Excellent communication and interpersonal skills enabling you to build strong relationships with both customers and team members. - A strategic mindset with the ability to analyse sales data and develop effective strategies to drive business growth.

Job Title: Manager SME Account ManagementAbout the RoleWe are looking for a high-impact Manager for our SME Account Management to lead develop and inspire a team responsible for driving dealer performance and growth. This role is critical in shaping team culture delivering against departmental obje...