Medical Front Desk

General Accounts

Job Location:

Horsham, PA - USA

Hourly Salary: $ 17 - 22

Posted on: 2 days ago

Vacancies: 1 Vacancy

Job Summary

Benefits:

401(k)
401(k) matching
Company parties
Free food & snacks
Free uniforms
Health insurance
Paid time off
Vision insurance

Front Desk Office Representative

Rock Star Patient Ambassador / Medical Front Desk

Total Performance Physical Therapy is seeking an experienced Front Office Representative / Rock Star Patient Ambassador for our fast-paced growing outpatient practice. This position works under the supervision of the Business/Office Manager and plays a critical role in delivering an exceptional patient experience from first phone call through discharge.

We are a people-centered performance-driven physical therapy practice. The front desk is not an administrative afterthought it is the heartbeat of our clinics.

Position Overview

This role blends medical front office operations insurance coordination and patient experience management. You will be the first impression of TPPT and the standard bearer for professionalism organization and positivity.

This is a full-time position in a well-established clinic.

Schedule Requirements:

Must work 23 evenings per week
Must be able to work until 8:00 PM at least 2 nights (MonFri)
Weekday schedule otherwise

Essential Duties & Responsibilities

Patient Interaction & Front Desk Operations

Greet patients promptly in a courteous helpful manner
Check patients in and ensure accurate documentation
Collect copays and patient balances
Schedule and manage appointments efficiently
Answer and manage phones; screen calls; take clear concise messages
Provide accurate information to patients regarding services and scheduling
Balance end-of-day payments and prepare bank deposits
Alert therapists promptly if prescriptions or authorizations require action

Patient Ambassador Responsibilities

Ensure every patient receives a 5-Star experience
Conduct patient surveys and engage with patients proactively
Support reputation management and patient follow-up processes
Assist with workshops community events and attendance tracking
Maintain accurate records of email campaigns and marketing initiatives
Support monthly newsletter coordination

Who This Position IS For

You are:

Positive energetic and solution-oriented
Highly organized and task-driven
Reliable and dependable
Comfortable taking ownership without micromanagement
A lifelong learner
Detail-oriented in financial and insurance processes
Passionate about delivering exceptional service
Comfortable working in a fast-paced healthcare environment
Local to the area and committed to the listed schedule

You thrive when:

The clinic is busy and moving quickly
Systems are organized and accurate
Patients feel valued and cared for
You are trusted to own your environment

Who This Position Is NOT For

This role is not a fit if you:

Require constant supervision
Focus on problems more than solutions
Engage in gossip or office drama
Dislike accountability
Are uncomfortable discussing insurance or finances
Do not care about delivering a high-level patient experience

Qualifications

Healthcare industry experience required
Prior medical front desk experience preferred
Insurance verification and billing familiarity strongly preferred
Comfortable handling financial transactions and balancing deposits
Strong communication skills (verbal and written)
Ability to multitask in a fast-paced setting
Must be willing to work required evenings and occasional Saturdays
Must be local to the area

Only resumes including healthcare experience and confirmation of schedule availability will be considered.

Compensation & Benefits

Competitive salary
Performance-based incentives
Opportunity for growth within a growing multi-clinic practice
Positive team-oriented environment

Job Type: Full-time

At Total Performance Physical Therapy we do not just schedule patients we build relationships protect the patient experience and drive clinical excellence from the front desk forward.

Compensation: $17.00 - $22.00 per hour

Benefits:401(k)401(k) matchingCompany partiesFree food & snacksFree uniformsHealth insurancePaid time offVision insuranceFront Desk Office RepresentativeRock Star Patient Ambassador / Medical Front DeskTotal Performance Physical Therapy is seeking an experienced Front Office Representative / Rock St...