Logistics Customer Service Specialist

LOGISTICS CUSTOMER SERVICE SPECIALIST (Permanent)
Our client a global logistics organization located in Amherst NY is looking to add a Logistics Customer Service Specialist to their growing team.

Responsibilities:

• Perform daily international customer service responsibilities contributing to sales and overall growth of the company
  
• Manage phone and email correspondence answering questions and resolving issues in a timely manner
  
• Receive and enter purchase orders ensuring proper documentation follows
  
• Ensure bills of lading letters of credit warehouse records and invoices are all up to date accurate and organized
  
• Answer any order-related questions customers may have in a timely manner
  
• Negotiate freight rates & logistics-related costs and approve as necessary
  
• Collaborate with various internal/external team members to ensure shipments meet appropriate specifications (warehouse producers trucking companies etc.)
  
• Troubleshoot issues as they ariseshipping issues rerouting freight shipment delayand communicate updates to customers in real time
  
• Oversee Accounts receivable billing and invoicing to ensure customer is in good standing
  
• Juggle multiple tasks at a time in a fast-paced environment
  
• Work well in a team environment as well as independently
  
• Other duties as assigned/as necessary
  

Details:

• Position is full-time direct hire
  
• Standard 40 hours/week Monday-Friday 8:00am-5:00pm EST
  
• Hybrid (in-office Tuesday through Thursday required) after training (training is 5 days in office)
  
• $55000 - $65000 annually depending on experience; year-end bonus potential
  
• Excellent benefits including Health dental 401k with match PTO paid Holidays etc.
  
• Associates Degree
  
• 2-3 years experience
  
• Experience with contracts supply chain or logistics preferred
  
• Strong computer skills
  
• Professional demeanor and ability to interact with clients
  
• Great interpersonal and communication skills (written and verbal)
  
• Strong organization skills analytical and time management skills
  
• Meticulous attention to detail
  
• Self-motivated
  
• Relocation not available
  
• Candidates must be authorized to work in the United States; Visa sponsorship is not available
  
• All employees and applicants please know that you have access at all times to New York State and Federal Labor Laws and Posters at the Government Agency websites: