System Support Engineer

The new position will be responsible for design deploying and maintaining standardized endpoint platforms that support Torrancebased operations while aligning to global IT standards. The role combines handson operational support with engineeringminded execution including standardization automation documentation and platform improvement. The individual is expected to resolve complex issues independently contribute to endpoint architecture decisions and partner closely with Infrastructure Identity Security and Service Desk teams.

Candidate is responsible for the following:

• Support deploy and manage MacOS Windows 10/11 endpoints using Microsoft Intune and Autopilot.
  
• Administer device enrollment provisioning and lifecycle management (new builds refreshes decommissions)
  
• Engineer deploy and maintain standardized enterprise endpoint platforms supporting Windows macOS and mobile devices across global locations.
  
• Discover and analyze regional and global business requirements and translate them into scalable client technology solutions using standard IT tools and processes.
  
• Provide Level 2/3 engineering support for deployed endpoint environments acting as an escalation point for complex client technology issues.
  
• Engineer and execute major endpoint migrations and modernization initiatives ensuring minimal business disruption and consistent user experience.
  
• Implement and support global endpoint management standards including operating system deployment configuration profiles patching strategies and device lifecycle controls.
  
• Maintain detailed and accurate technical documentation standards and operational procedures for client technology platforms.
  
• Collaborate with Global IT Client Service Infrastructure Network Security and Identity teams to ensure integrated and reliable endpoint services.
  
• Provide regular updates to regional business and IT stakeholders on client technology initiatives changes and infrastructure roadmaps.
  

Core responsibilities include:

• Own the engineering device baseline design and operational integrity of global endpoint platforms.
  
• Execute and support enterprise endpoint management capabilities OS deployment with autopilot / zero-touch provisioning application management patching and secure device configuration.
  
• Act as a technical escalation authority for endpointrelated incidents and problems.
  
• Drive standardization automation and continuous improvement of client technology services.
  
• Ensure endpoint services align with enterprise security compliance and governance standards.
  

REQUIRED KNOWLEDGE AND SKILLS:

• 2 years of strong knowledge of Windows 10/11 enterprise environments and modern endpoint architecture.
  
• 2 years of handson experience with endpoint management platforms such as Microsoft Intune Entra ID and Endpoint Manager.
  
• 2 years of solid understanding of endpoint security concepts including disk encryption device compliance and privileged access controls.
  
• Strong experiences in Azure AD (Microsoft Entra ID) Intune Autopilot
  
• Preferred Industry Certifications - MCSA MCSE MCP ITIL CompTIA Dell etc.
  
• Bachelors degree in IT computer science or similar related IT industry experience.
  
• Strong documentation communication and stakeholder engagement skills.
  
• Excellent organizational and troubleshooting skills