Rent-to-Own Sales and Operations Coordinator

Job Purpose

To drive revenue growth and operational efficiency within the Rent-to-Own division by managing sales activities overseeing daily operations and ensuring an exceptional customer experience throughout the rental-to-ownership lifecycle.

Key Responsibilities

Sales & Business Development

• Promote and sell Rent-to-Own products/services to new and existing customers
  
• Identify sales opportunities and actively generate leads
  
• Achieve and exceed monthly sales targets
  
• Build and maintain strong customer relationships
  
• Conduct needs assessments and present suitable Rent-to-Own solutions
  
• Prepare and present quotations contracts and agreements
  

Customer Management

• Guide customers through the Rent-to-Own process from onboarding to ownership
  
• Ensure clear communication of terms conditions and payment structures
  
• Handle customer queries complaints and escalations professionally
  
• Monitor customer accounts including payment tracking and follow-ups
  

Operations Management

• Oversee daily operations of the Rent-to-Own function
  
• Coordinate vehicle/product allocation availability and returns
  
• Ensure contracts documentation and compliance requirements are accurately completed
  
• Work closely with finance on billing collections and account reconciliation
  
• Monitor stock/assets within the Rent-to-Own fleet or inventory
  

Financial & Administrative Duties

• Track payments arrears and account performance
  
• Assist with credit checks and customer approvals
  
• Ensure accurate record-keeping and reporting
  
• Prepare weekly/monthly performance reports
  

Compliance & Risk Management

• Ensure all transactions comply with company policies and legal requirements
  
• Minimise risk through proper vetting and monitoring of customers
  
• Enforce contract terms and manage defaults or repossessions where necessary
  

Team Collaboration

• Work closely with sales operations and finance teams
  
• Provide training and support to team members where required
  
• Contribute to process improvements and operational efficiency
  

Requirements

Key Requirements

Education & Experience

• Relevant qualification in Business Sales or Operations (preferred)
  
• 25 years experience in sales operations or a similar role
  
• Experience in car rental fleet management or finance/Rent-to-Own models is advantageous
  

Skills & Competencies

• Strong sales and negotiation skills
  
• Excellent communication and customer service abilities
  
• High level of attention to detail and administrative accuracy
  
• Ability to manage multiple tasks and work under pressure
  
• Financial acumen and understanding of credit processes
  
• Problem-solving and decision-making skills
  

Key Performance Indicators (KPIs)

• Monthly sales targets achieved
  
• Customer satisfaction and retention rates
  
• Payment collection and arrears management
  
• Operational efficiency and turnaround times
  
• Accuracy of documentation and reporting
  

Personal Attributes

• Self-motivated and target-driven
  
• Professional and customer-focused
  
• Strong work ethic and accountability
  
• Ability to work independently and within a team