Technical Support Engineer Trainee
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Job Summary
Atlanta Systems Pvt. Ltd.
Head Office: Connaught Place New Delhi
Position: Technical Support Engineer Trainee
Location: Connaught Place New Delhi
Job Type: Full-time
Experience: Previous internships in customer roles preferred
Qualification: in Electronics & Communication Engineering (ECE) Mandatory & Good Communication
Job Overview
Atlanta Systems Pvt. Ltd. is looking for a dedicated and enthusiastic Technical Support Engineer Trainee to join our Delhi team. This role offers hands-on experience in IoT devices technical troubleshooting and customer support making it an excellent opportunity for fresh graduates to build a strong foundation in technical support and electronics systems.
Key Responsibilities
- Provide technical support for IoT devices including installation and configuration
- Troubleshoot hardware and software issues related to GPS and IoT devices
- Handle inbound customer queries and ensure timely resolution
- Perform device testing diagnostics and quality checks
- Assist with SIM activation and connectivity-related tasks
- Maintain records of issues resolutions and daily activities
- Coordinate with R&D and service teams for complex technical issues
- Guide customers on product usage and platform features
Required Skills
- Strong understanding of basic electronics and communication concepts
- Knowledge of microcontrollers and embedded systems (basic level)
- Familiarity with communication protocols such as UART I2C and SPI (preferred)
- Basic proficiency in MS Excel and documentation
- Good analytical and problem-solving skills
- Effective communication and teamwork abilities
Preferred (Good to Have)
- Hands-on experience with embedded systems or IoT-based projects
- Basic knowledge of networking and troubleshooting
- Exposure to GPS-based devices or systems
Why Join Us
- Work with a leading IoT manufacturing company
- Gain practical hands-on industry experience
- Opportunities for growth in technical and R&D roles
- Supportive and collaborative work environment
Required Skills:
Required Skills Strong understanding of basic electronics and communication concepts Knowledge of microcontrollers and embedded systems (basic level) Familiarity with communication protocols such as UART I2C and SPI (preferred) Basic proficiency in MS Excel and documentation Good analytical and problem-solving skills Effective communication and teamwork abilities
Required Education:
in ECE
