Director-Operations (Livelihood Portfolio)

Position Summary

1. Role and Responsibilities
   

1. National Operations Leadership (RTL Portfolio)
   

• Drive execution of RTL portfolio across multiple states with clear output and outcome targets
  

• Build and manage a national operating rhythm
  

• Ensure time-bound delivery of key platforms: DLC Cess Portal Worker Interfaces Interoperability pilots
  

• Lead state prioritisation and sequencing strategy
  

1. Long-term goal execution: Provide strategic direction manage cross-functional teams and foster collaboration across government and industry to operationalise the Right to Labour architecture at scale.
   

• Worker Interface (Phygital Front-End): Lead the rollout of Worker Facilitation Centres (WFCs) and digital platforms across states ensuring a unified worker journey and consistent UX standards across welfare skilling and grievance systems.
  

• Validation Protocols & Registration Systems: Expand the DLC Chowk model nationwide with a QR-based registration architecture and standardised validation protocols to ensure low-exclusion high-quality worker onboarding.
  

• Portable Benefits & Interoperability: Develop inter-state portability for worker entitlements employer-led registration channels and destination-state activation workflows in collaboration with MoLE state governments and private sector partners.
  

• Cess Mobilisation & Financial Integrity: Institutionalise standard cess calculators address leakages in mobilisation and utilisation and align cess flows with worker coverage and benefit delivery for transparency and accountability.
  

• Cross-Sector Data Integration: Drive data linkages between labour education CRS MGNREGA and NCS systems to enable life-cycle-based benefits and interoperable data governance frameworks.
  

1. Government & Stakeholder Management: Engage with senior bureaucrats across Labour Planning IT and Finance departments act as a trusted execution partner to the government and drive multi-stakeholder alignment.
   

2. Program Management & Systems Building: Build execution systems SOPs and dashboards for national scale institutionalise review mechanisms and feedback loops across states and track core metrics.
   

3. Team Leadership & Capacity Building: Lead a decentralised multi-state operations team build leadership capacity across teams and strengthen internal capabilities in government engagement programme management and data-driven decision-making.
   

4. Risk Management & Problem Solving: Identify delivery risks across states and design mitigation strategies navigate ambiguity policy shifts and administrative bottlenecks and ensure continuity of execution through political and administrative transitions.
   

Requirements

1. Requirements
   

1. Education and Experience
   

• Bachelors degree required
  

• Masters preferred (Public Policy Management Engineering or related fields)
  

• 1015 years of experience with at least 5-7 years of total experience in government-facing roles/ public systems managing multi-state or national programs and leading large teams and complex projects
  

1. Knowledge and Technical Skills
   

• Proven experience in large-scale program execution across multiple geographies
  

• Strong understanding of Public systems (labour welfare social protection) and Government processes and stakeholder management
  

• Experience in digital/public tech system implementation (GovTech preferred)
  

• Strong analytical skills (data interpretation dashboards decision-making)
  

1. Behavioural Competencies and Values
   

• Citizen-Centricity Keeps worker outcomes at the core of decisions
  

• Execution Intensity Strong bias for action and delivery under timelines
  

• Systems Thinking Ability to connect policy tech and operations
  

• Dealing with Ambiguity Thrives in complex evolving environments
  

• Collaboration Works effectively across government and internal teams
  

Benefits

Benefits

1. Compensation: Competitive benchmarked to leadership roles within Indus Action based on experience fit and leadership capability
   

2. Opportunity to lead one of Indias most ambitious labour system transformation efforts a high ownership role with national visibility and work closely with the state and central governments