Services Development Manager

Career Area:

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar yourejoining a global team who cares not just about the work we do but also about each other. We are the makers problem solvers and future world builders who are creating stronger more sustainable communities. We dontjust talk about progress and innovation here we make it happen with our customers where we work and live. Together we are building a better world so we can all enjoy living in it.

Job Title: Services Development Manager

Salary/Grade: 88251- 110000 per annum (depending on experience)

Location: Peterborough

Benefits:

• Up to 31% bonus

• Car Allowance - 675pcm

• 25 days annual leave plus bank holidays

• Private medical insurance

• Contributory pension scheme - Caterpillar will double the employees contribution up to 10%.

• Contributory share scheme - Caterpillar will match 50% of the employees contribution.

• Optional flexible benefits including access dental care plans EV car lease holiday purchase.

This position requires 5 days a week in the office.

About EES

Whether it be groundbreaking products best in class solutions or creating a lifelong career you can do the work that matters at Caterpillar. With a 100-year legacy of quality and innovation and 150 locations in countries around the world your impact spans the globe.

Caterpillars Electrification Energy Solutions (EES) division focuses on delivering advanced electrified power train zero-emissions products/technologies and the solutions and services associated with these technologies. Focus areas include batteries fuel cells motors inverters micro grid controllers charging energy storage systems lifecycle solutions/services and integration of components for ePowertrain solutions across industries.

We are looking for top talent to build and scale the next generation of technologies products and services to help our customers build a bettermore sustainableworld. We need self-motivated intelligent and team-oriented individuals to make our plans a reality. Individuals with high emotional intelligence humility and openness to discovery will thrive in the teams we are building.

The opportunity

We are hiring a Services Development Manager to lead the testing and execution of new service models in the market for specified Industry Groups. You will lead a team to turn ideas into pilots that demonstrate customer value.

In this role you will build the capabilities to deploy electrification services at customer sites. You will use clear data and simple stories to win support and when needed help decide when projects should proceed or not. You will keep projects and work on track meeting key milestones and make sure our sales teams and process partners know what to expect and when.

This is an exciting opportunity for someone who enjoys solving complex customer problems.

What you will do:

• Lead Service design thinking that will lead to us solving our customers biggest problems. Build our capability to make the electrification of sites a reality.

• Run projects and experiments in the real world to test economics and value. Learn quickly and develop proposals for whether to move forward change direction or stop with specific projects.

• Lead change use data to tell the story persuade sponsors and define success.

• Collaborate and influence across the enterprise. Help your team to remove barriers provide clear updates and enable project delivery at pace.

• Lead and develop your team; set expectations coach well and recognise good work.

• Ensure customers & dealers receive a consistent experience.

What you have:

Problem Solving:

• Demonstrable proactive selfstarting approach with a strong aptitude for problemsolving.

• Proven experience solving complex customer problems with urgency.

• The ability to anticipate communicate and resolve problems before they create barriers to progression.

Products and Services:

• Knowledge of services and the ability to apply and adapt the knowledge of products and services to diverse situations.

• Able to monitor compliance & regulatory requirements to ensure compliant services are deployed.

Effective Communications:

• Communicate with a sense of urgency to solve problems and meet customer needs.

• Develop communication tools to align teams on work priorities.

• Effectively communicate receive feedback and accurately interpret required actions to complete tasks or meet milestones

• Ability to communicate with stakeholders at all levels across the business.

Tactical & Strategic Planning:

• Proven ability to use effective planning techniques to contribute to operational tactical and strategic planning.

• Demonstrated capability to develop refine and communicate plans providing the right level of detail to deliver complex projects.

Top candidates will also have:

• Proven experience leading and managing diverse teams providing daytoday guidance support and motivation to drive performance and team engagement.

• Experience in energy power construction or related industrial settings; experience working with dealer networks.

Additional Information:

• There is up to a 25% travel requirement for this role (domestic and international).

About Caterpillar

Caterpillar Inc. is the worlds leading manufacturer of construction and mining equipment off-highway diesel and natural gas engines industrial gas turbines and diesel-electric locomotives. For nearly 100 years weve been helping customers build a better more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services backed by our global dealer network provide exceptional value that helps customers succeed. #LI

N.B The panel cannot make assumptions when shortlisting therefore please demonstrate your qualifications and experience on your CV relevant to the criteria outlined. Pending the number of applications the criteria for the position may be enhanced to facilitate shortlisting.

Posting Dates:

Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply

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