IT Desktop Support Engineer L2 UK

WERE HIRING: IT Desktop Support Engineer (L2) United Kingdom

Excis is a global IT support leader driven by innovation and collaboration.

We are seeking a highly skilled and proactive IT Desktop Support Engineer (L2) to deliver technical support manage IT infrastructure and ensure a seamless end-user experience across multiple locations.

Join us for a rewarding career in a supportive growth-oriented environment where people and performance go hand in hand.

We foster an open friendly and collaborative culture where individual achievements contribute to overall team success. From solving complex IT challenges to celebrating milestones we put our people first.

What Youll Do:

• In dedicated sites affix an asset identifier tag to equipment in accordance with trained Runbook processes and update the asset CMDB when equipment or software changes occur
  
• Provide critical device support for factory EUC devices (laptops PCs printers and peripherals) and provide onsite backup devices as needed
  
• Track asset locations and EUC device inventories at customer locations following guidance
  
• Provide onsite and remote end-user support for desktops laptops and IT systems
  
• Troubleshoot hardware software and network issues efficiently
  
• Support and manage mobile devices and printers
  
• Assist with basic network troubleshooting (TCP/IP DNS WINS)
  
• Work with network devices such as Cisco and HP (basic level)
  
• Deliver first-level application support for business systems
  
• Handle incidents and service requests in line with ITIL processes
  
• Ensure excellent customer service and user satisfaction
  

Requirements

What You Need:

• Relevant IT qualification (Diploma/Degree in IT or related field)
  
• 12 years of experience in:
  • Desktop Support
    
  • Onsite End-User Support
    
  • Remote Support
    
  • Basic Network Support
    
• Basic understanding of:
  • Network devices (Cisco HP)
    
  • Network topology (TCP/IP DNS WINS)
    
• Experience in:
  • Mobile device management
    
  • Printer support
    
  • Working in an ITIL environment
    
• Basic knowledge of application support
  

Essential Skills:

• Strong customer service mindset
  
• Excellent interpersonal and communication skills (verbal and written English)
  
• Ability to work independently and in a team environment
  

Language Requirements:

• English: Proficiency level A1C2 (strong communication required)
  
• Local language may be required based on service location
  

Benefits

Why Join Us

At Excis your work has a direct impact. Youll be part of a dynamic and hands-on team where your technical expertise drives user satisfaction and operational success.

We offer:

• A collaborative and supportive work environment
  
• Opportunities for continuous learning and career growth
  
• Exposure to diverse technologies and global clients