Veterinary Community Outreach Specialist Humane Colorado

At Humane Colorados Community Veterinary Services team plays an integral role in expanding access to compassionate high quality veterinary care for pets and the people who love them. Serving a diverse community our work focuses on reducing barriers and ensuring essential veterinary services are accessible to all.

In this position you will be on the front lines of keeping animals healthy supporting families and strengthening the human animal bond by addressing various barriers to care and connecting pet parents to essential veterinary services. You will collaborate with a mission driven team that believes every animal deserves care regardless of circumstance and every client deserves respect and empathy.

If you are driven by purpose and want your work to directly impact animal welfare and community well being you will find meaningful hands on opportunities to make a difference here every single day.

Purpose of Position: The Outreach Specialist plays an integral role in providing access to preventative veterinary services in underserved communities. This position leads the strategy planning and overall success of community vaccine clinics and associated outreach activities.

Responsibilities:

• Leads the planning coordination marketing and evaluation of all community outreach events in underserved communities in the metro Denver area. These events are majority vaccine clinics but also include wellness clinics residential center visits and tabling events.
• Works in partnership with the Vaccine Clinic Coordinator to ensure readiness for each event. This includes but is not limited to transportation supplies set up and break down.
• Actively participates in clinic operations including registering clients assisting with pet restraint and processing client check-out.
• Provides on-site leadership and supervision to staff and volunteers ensuring clinics operate efficiently and effectively. This may include conflict resolution client de-escalation and adapting operations due to unexpected challenges (e.g. staffing shortages weather).
• Ensures clinics deliver exceptional equitable client service to diverse communities.
• Oversees administrative functions including staff and volunteer scheduling appointment scheduling reporting (e.g. demographics outcomes) and financial reconciliation processes.
• Develops and delivers training programs for staff and volunteers.
• Maintains accountability for clinic supplies equipment and vehicles.
• Develops client education about pet care and connects clients to additional services within Humane Colorado as needed.
• Participates in stocking and unstocking of company vehicle(s) before and after events.
• Leads continuous improvement initiatives to improve processes and procedures including safety plans client services and event workflow and efficiency.
• Builds and maintains community partnerships and expand outreach efforts.
• Partners with veterinarians on-site to support clinic flow and respond to emergencies for staff/volunteer injuries or pet vaccine reactions.

People Care

People are the key to fulfilling our mission. Making internal and external patrons and their needs a primary focus is expected in all situations. This position interacts with and collaborates with employees at all levels of the organization. Communication occurs through face to face telephone and electronic interactions and may also include contact with the general public and business partners. Communication and contact must be clear understandable cooperative professional and respectful in all circumstances. Employees are expected to actively support a positive team environment directly address conflict and appropriately express concerns.

Competencies

Competencies are work behaviors and expectations necessary for successful job performance. They encompass knowledge skills abilities attitudes and actions. Additional definitions for competencies may be obtained from Human Resources.

Organizational Key Competencies

• Job Knowledge
• Excellence
• Adapting to Change / Agility
• Dependability
• People Care

Position Core Competencies

• Analytical Thinking
• Conflict Management
• Project Management
• Strategic Thinking
• Cultural humility and competency

Supervisory or Managerial Responsibility

• Volunteers
• Provides direction to staff and volunteers at events

Travel

• This position requires driving of a company vehicle (sprinter van) to and from events. Training will be provided upon hire.
• Travel is typically within Denver Metro area with occasional excursions into rural areas

Schedule: Full-time role consisting of four 10-hour shifts per week including a required Saturday shift.

Full Time Benefits Please visit our website for a comprehensive list of all offered benefits.

• Benefits (medical dental and vision)
• Flexible spending accounts (FSA)
• Life and Short-Term Disability Insurance
• Paid Time Off (PTO)
• Paid Sick Time
• Holiday Pay
• 401(k) with matching
• Sabbatical program
• Employee Assistance Program (EAP)
• And more!

Work Conditions and Physical Requirements

Work performed in hospital office setting within communities and outdoors. Work may be performed outside at times in cold snowy rainy or hot conditions. Work is performed standing sitting and/or walking. Requires the ability to lift carry push or pull up to 50 pounds with reasonable accommodation. Handle and restrain animals of various sizes weights and temperaments. Subject to animal bites or scratches. Exposure to cleaning chemicals fumes dust animal dander and feces. Physical efforts require bending stooping standing climbing stairs and walking.

Posting will remain open until filled with a minimum posting period of 5 days.

Position Qualifications

Knowledge/Skills/Abilities

• Exceptional customer service skills
• Ability to effectively communicate in oral and written form
• Highly organized with above average time management skills
• Ability to work with individuals from diverse backgrounds and experiences
• Proficiency in Microsoft Office programs
• Ability to work independently with minimal supervision
• High attention to detail

Required

• Education: High School Diploma or equivalent experience
• Work Experience: Two years of customer service experience and one year of experience coordinating community events and/or community relations
• Special Training Certification or Licensure: Valid drivers license with insurable driving record

Desired

• Bilingual fluency in both English and Spanish
• Experience working as a veterinary technician or veterinary assistant
• Experience working with veterinary practice management software systems