Practice Assistant II
Job Location:
Boston, NH - USA
Hourly Salary:
Posted on:
Vacancies:
Job Summary
Mass General Brigham relies on a wide range of professionals including doctors nurses business people tech experts researchers and systems analysts to advance our mission. As a not-for-profit we support patient care research teaching and community service striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
Job Summary
The Practice Assistant plays a key role in supporting the Kidney Transplant Clinic by ensuring smooth efficient daily operations and an outstanding experience for patients and providers. This administrative position is responsible for coordinating complex clinic and surgical schedules maintaining accurate documentation and facilitating seamless communication across the care team. With a focus on precision organization and patient-centered service the Practice Assistant helps uphold continuity of care for a highly specialized transplant population.The role includes clinic coordination and back-office support such as booking appointments managing and adjusting clinic schedules and collaborating closely with the nursing team to ensure operational readiness. The Practice Assistant handles EPIC-based workflows responds to variable call volumes and provides high-quality phone etiquette and customer service. Responsibilities also include conducting pre-appointment phone calls to review logistics with patientssuch as driving directions and parkingto ensure they arrive prepared and informed.
Hours: 730a-4p
Hybrid schedule after the minimum 90 day training period. Three days in office two days work from home.
Summary
Perform routine administrative and clerical duties relating to a clinical service or physician practice office.
Make patient appointments and maintain appointment records.
Greet and assist patients.
Answer telephones assist callers with routine inquiries and schedule appointments.
File materials in patient folders and print appointment schedules.
Process patient billing forms and scan documents to patient medical records/LMR.
Call for patient medical records and laboratory test results.
Open and distribute unit mail or faxes.
Type forms records schedules memos etc. as directed.
May be required to accept co-payments.
Handles screens and/or takes messages related to prior authorizations
provider questions prescription refills and test results.
Acts as Super User for scheduling registration and billing systems.
Provides assistance and training to others in these areas.
May perform more complex or specialized functions (i.e. surgical scheduling schedule changes/blocking) at a more advanced competency level.
Additional responsibilities as assigned.
Qualifications
Education
High School Diploma or Equivalent required
Can this role accept experience in lieu of a degree
No
Experience
2-3 years office experience required
Knowledge Skills and Abilities
- Proficiency with all Office Suite Knowledge of office operations and standards and understanding of office procedures including filing copying scanning printing and faxing.
- Ability to use the phone system manage more non-routine phone calls and solve routine issues as appropriate.
- Communicating effectively in writing as appropriate for the needs of the audience and talking to others to convey information effectively.
- Understanding written sentences and paragraphs in work-related documents corresponding and communicating with others clearly and effectively (including composing/editing e-mails memos and letters) and taking complete and accurate messages.
- Managing ones own time and the time of others.
- Well-organized and good time management skills to manage multiple tasks effectively follow established protocols and work within systems.
Additional Job Details (if applicable)
Remote Type
Work Location
Scheduled Weekly Hours
Employee Type
Work Shift
Pay Range
$17.71 - $24.94/HourlyGrade
3EEO Statement:
Mass General Brigham Competency Framework
At Mass General Brigham our competency framework defines what effective leadership looks like by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance make hiring decisions identify development needs mobilize employees across our system and establish a strong talent pipeline.
Required Experience:
Junior IC
About Company
Patients at Mass General have access to a vast network of physicians, nearly all of whom are Harvard Medical School faculty and many of whom are leaders within their fields.
