Operations Specialist I

University Of Florida

Job Location:

Gainesville, FL - USA

Monthly Salary: $ 46000 - 53000

Posted on: 6 days ago

Vacancies: 1 Vacancy

Job Summary

Classification Title:	Operations Specialist I
Classification Minimum Requirements	Bachelors degree in an appropriate area and two years of relevant experience; or an equivalent combination of education and experience
Job Description:	Coordinates and monitors organizational functions or processes ensuring that they are completed accurately on time and in compliance with established policies and regulations. Fulfillment support - reviews requests and coordinates assignments for quoting and deployment teams. Manages customer communication escalations and ticket lifecycle to ensure service level goals are met. Coordinates with other IT teams as required to achieve customer requirements. Coordinates tasks related to multiple operational functions including purchasing and asset management. Tracks pending equipment deliveries for new equipment requests coordinates with asset team as required to meet service goals; facilitates fleet replacement projects by coordinating fiscal and inventory requirements for each region as approved by IT management. Tracks processes preparing reports for management detailing quality or quality of departmental actions. Provide input or data in the establishment of operational goals and objectives. Reviews service management system to ensure customer key performance indicators are being met. Escalates service level exceptions to management. Utilizes data from service and asset management systems to provide compliance and staff effectiveness reporting to the management team. Provide input or data in the establishment of operational goals and objectives Participate in team management meetings and provides information as requested to support operational initiatives. Assists with scheduling and content management for the team collaboration platform Prepares financial data and financial reports. Provides monthly reporting on expenditures and remaining budget allocations. Performs other related duties and special assignments as required
Expected Salary:	$46000 - $53000
Required Qualifications:	Bachelors degree in an appropriate area and two years of relevant experience; or an equivalent combination of education and experience
Preferred	Strong customer service skills and a professional demeanor. Ability to communicate effectively verbally and in writing. Ability to manage concurrent tasks and priorities effectively. Experience with enterprise operational support for education research or healthcare. Experience with asset service management and fiscal management applications. Experience with large scale (enterprise) fulfillment processes (quotes ordering deployment logistics). Ability to utilize standard operating procedures for queue management customer quotes; reporting and status updates. Working knowledge of Microsoft Word Excel PowerPoint Outlook Teams and OneNote
Special Instructions to Applicants:	Please upload the following - CV or Resume Cover Letter and List of Professional References. Application must be submitted by 11:55 p.m. (ET) of the posting end date.
Health Assessment Required:	No

Required Experience:

Classification Title:Operations Specialist IClassification Minimum RequirementsBachelors degree in an appropriate area and two years of relevant experience; or an equivalent combination of education and experienceJob Description:Coordinates and monitors organizational functions or processes ensuring...

Classification Title:	Operations Specialist I
Classification Minimum Requirements	Bachelors degree in an appropriate area and two years of relevant experience; or an equivalent combination of education and experience
Job Description:	Coordinates and monitors organizational functions or processes ensuring that they are completed accurately on time and in compliance with established policies and regulations. Fulfillment support - reviews requests and coordinates assignments for quoting and deployment teams. Manages customer communication escalations and ticket lifecycle to ensure service level goals are met. Coordinates with other IT teams as required to achieve customer requirements. Coordinates tasks related to multiple operational functions including purchasing and asset management. Tracks pending equipment deliveries for new equipment requests coordinates with asset team as required to meet service goals; facilitates fleet replacement projects by coordinating fiscal and inventory requirements for each region as approved by IT management. Tracks processes preparing reports for management detailing quality or quality of departmental actions. Provide input or data in the establishment of operational goals and objectives. Reviews service management system to ensure customer key performance indicators are being met. Escalates service level exceptions to management. Utilizes data from service and asset management systems to provide compliance and staff effectiveness reporting to the management team. Provide input or data in the establishment of operational goals and objectives Participate in team management meetings and provides information as requested to support operational initiatives. Assists with scheduling and content management for the team collaboration platform Prepares financial data and financial reports. Provides monthly reporting on expenditures and remaining budget allocations. Performs other related duties and special assignments as required
Expected Salary:	$46000 - $53000
Required Qualifications:	Bachelors degree in an appropriate area and two years of relevant experience; or an equivalent combination of education and experience
Preferred	Strong customer service skills and a professional demeanor. Ability to communicate effectively verbally and in writing. Ability to manage concurrent tasks and priorities effectively. Experience with enterprise operational support for education research or healthcare. Experience with asset service management and fiscal management applications. Experience with large scale (enterprise) fulfillment processes (quotes ordering deployment logistics). Ability to utilize standard operating procedures for queue management customer quotes; reporting and status updates. Working knowledge of Microsoft Word Excel PowerPoint Outlook Teams and OneNote
Special Instructions to Applicants:	Please upload the following - CV or Resume Cover Letter and List of Professional References. Application must be submitted by 11:55 p.m. (ET) of the posting end date.
Health Assessment Required:	No