Forward Deployed Engineer, Strategic Accounts

About HeyGen

At HeyGen our mission is to make visual storytelling accessible to all. Over the last decade visual content has become the preferred method of information creation consumption and retention. But the ability to create such content in particular videos continues to be costly and challenging to scale. Our ambition is to build technology that equips more people with the power to reach captivate and inspire audiences.
Learn more at. Visit our Mission and Culture doc here.

About the role

HeyGen is building the AI video platform that Fortune 500 enterprises run their content operations on. Our strategic customers are not looking for another SaaS tool. They want production AI systems that plug into their LMS their CRM their HR stack and their brand controls and that their employees and end-users actually use every day. Closing the gap between what our APIs can do and what each enterprise needs them to do is the job.

Were hiring our first Forward Deployed Engineers to own that gap.

As a Forward Deployed Engineer on Strategic Accounts youll embed with our most technically complex enterprise customers and ship production AI video systems alongside their engineering teams. Youll own the last mile of delivery: discovery technical scoping architecture build rollout and the eval-driven feedback loop back into HeyGens product and model roadmap.

Youll operate autonomously partner directly with customer engineering leaders and VPs and represent HeyGen at the technical frontier. Typical questions youll help answer look like:

• How do we let 40000 customer service reps generate branded training videos in twelve languages without going through our marketing team
• How do we embed a live avatar into our product onboarding flow so every new user gets a conversational walkthrough in under 20 milliseconds of latency
• How do we make HeyGen safe to deploy across a regulated pharmas field medical team with full avatar consent audit logging and subprocessor controls

Youll work side by side with our Product Engineering Sales and Customer Success teams. Your field insights will directly influence what HeyGen ships next.

San Francisco or Los Angeles. Hybrid. Expect 2540% travel to customer sites.

What youll do

• Own end-to-end enterprise deployments. Lead technical discovery architecture and production rollout for our most complex strategic accounts. Integrate HeyGen cleanly into customer CRM LMS HR and marketing stacks.
• Build on the HeyGen API and LiveAvatar. Ship real-time conversational agents session-based lifecycles and WebRTC integrations inside client applications. Produce reusable reference implementations SDK wrappers webhook integrations and eval harnesses that later get pulled back into the platform.
• Run the hard escalations. Act as the senior technical owner on production-blocking issues. Advocate for the customers technical needs on streaming latency and integration failures and coordinate cross-functional fixes with engineering.
• Close the product feedback loop. Translate messy real-world requirements into structured product input. Identify patterns across custom builds that should be generalized into the platform and partner with core engineering to productize them.
• Be a trusted technical voice for customers. Explain model behavior performance trade-offs and roadmap to non-technical executives and to customer engineering teams in equal measure.

What success looks like

In your first year well measure your impact on time to production for strategic accounts expansion revenue driven by the accounts you own the number of reusable patterns you contribute back to the platform and the quality of the eval and feedback signal you send into our product organization.

What were looking for

• 3 years in software engineering solutions architecture or a similar builder role. Youre comfortable shipping production-grade code in Python and JavaScript/.
• Hands-on experience building with LLMs or other generative AI systems in production including familiarity with prompt engineering agent development and evaluation frameworks. You understand how model behavior affects product experience.
• Working knowledge of API design webhooks and cloud infrastructure.
• The ability to move fluidly between a customer engineering standup and a VP-level business conversation and to explain technical trade-offs to both audiences without losing either.
• High agency under ambiguity. Youre energized by building a function that doesnt exist yet rather than joining one that does.

Nice to have

• WebRTC real-time media or low-latency streaming experience.
• Experience at an FDE solutions engineering or post-sales engineering org at a frontier AI or enterprise SaaS company.
• Experience as a technical founder or early engineer at a startup. We especially want to hear from you.

A note on fit

If you dont check every box above but youre excited about building the forward-deployed function at an AI-first company please apply. We care more about trajectory and taste than a clean line-by-line match.

Salary Range:

$175000 $225000 annual base salary

Total compensation includes cash compensation equity and benefits.

Please note that the salary information is a general guideline only. HeyGen considers factors such as scope and responsibilities of the position candidates work experience education/training key skills and internal equity as well as location market and business considerations when extending an part of our total rewards package HeyGen offers comprehensive benefits including a 401k plan health benefits generous PTO a parental leave program and emotional health resources.

HeyGen is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Join us at HeyGen and be part of a team thats making visual storytelling accessible to all!