Student Experience Coordinator (London, England)

Inclusion is a driving passion of our organization. We are committed to building a community where the thoughts and opinions of all team members are valued and contribute to our collective success just as we build programmes with the same focus. If you share our unwavering commitment to Inclusive Excellence and want to join a community that actively strives to improve in all that we do IFSA is the place for you.

Learn more about IFSA at this position your responsibilities would include:

• Coordinatingand supportingpre-arrival webinars welfare check-ins excursions co-curricularactivitiesand orientations.
• Conductingappreciative advising with students including learning plan consultations andregularly meetingwith students to assess their experiences and help resolve problems
• Monitoringstudents integration and well-being through regular communication and campus visits
• Supportingthe planning and delivery of custom programs
• Supportingacademic management of programs including the course registration process appreciative advising and student learning plan consultations.
• Providing cover for the IFSA London Centers reception desk as and when needed on a shift basis
• Helpingto cultivate and model practices and behaviors that reflect IFSAs organizational commitments of inclusive excellence intercultural agility individualizedlearningand enduring impact
• Contributingto emergency response and student incident management based on established protocol andparticipatein after-hours emergency phone rotation
• Havingadditionalopportunitiesthat mayinclude:contributing toother IFSA site operations via remote workand workingwithother IFSA departmentssuch asStudent Engagementforpre-travel program advising.

Requirements Work Experienceand Education

• One - two years of work experience; desired industries include study abroad higher education hospitality tourism non-profit.
• Contagious enthusiasm for IFSAs missionvisionand commitments.
• Strong time management and planning skills with the ability to work independently to execute time-sensitive tasks and duties successfully.

• Strong attention to detail in creating internal and external documentsand inmanaging program and administrative data.
• Success in engagingwith and supportingstudents with diverse lived experiences including students of color students with mental and physical disabilities first-generation college students and LGBTQIA students.
• Flexibility and ability to adapt and thrive in ambiguous and changing situations and to shift focus and reprioritize work as needed.
• An ability to respond calmly and professionally to emergency situations
• General knowledge of university system and student life in the UK
• Undergraduate degreepreferred.
• The legal right to work in the UK.

We know there are great candidates who wont check all of these boxes and we also know you might bring important perspectives experiences and skills that we havent considered. If this describes you please dont hesitate to apply and tell us about yourself.

Physical and Work Environment

• Working on a computer placing phone/video calls.
• Required to navigate and travel around the city and for excursions potentially outdoors in the heat or cold
• Occasional travel around the city of Londonand outside London.
• Occasional physical activities such as arranging chairs/tables in conference room settings.
• Ability to attendoccasionalmeetings outside of local business hours due to the global nature of our operations.

To Apply

To apply please submit both acover letter andaCV for this position via IFSAs career page: In your cover letter offer a compelling Why statement as to your suitability to the role using the job responsibilities and organizational commitments as a framework including your motivations for applying and where you see your strengths complementing the role.

Review of applications will beginimmediately and the position will remain open until filled.