Deskside IT Support

OnSite Deskside Support Technician (3Month Contract)

On-Site Location: Irvine CA

Position Overview

We are seeking an experienced OnSite Deskside Support Technician for a 3month shortterm contract to provide handson technical support at a customer site. This role is 100% onsite and supports end users with hardware software and basic network and telephony issues.

Key Responsibilities

• Provide IT deskside support for hardware software and related computer systems; support may also be delivered via email chat or phone as needed
• Perform Install Move Add and Change for both inhouse and remote users
• Respond promptly to service requests and incidents ensuring timely resolution
• Configure install maintain troubleshoot and support workstations laptops mobile devices and peripherals
• Provide technical assistance during installation/conversion as requested for in-house and remote users
• Upgrade or install new equipment and be ready to operate according to schedule
• Create and maintain accurate IT service tickets for computer systems repairs upgrades new installations and solutions provided
• Prioritize IT Service requests and escalate issues appropriately
• Work directly with hardware and software vendors to resolve complex issues with the users computer system
• Maintain and manage IT asset inventory including receiving tracking relocation and disposal of equipment
• Terminate decommission or relocate IT assets as required
• Provide Tier 1 support for Network/LAN and telephony issues
• Deliver Tier 2 and Tier 3 deskside support as needed ensuring all work meets defined SLA requirements
• Support IT projects and business initiatives under the direction of IT management)

Qualifications & Requirements

• Strong ability to troubleshoot PC hardware software and basic network issues
• Proficiency with Microsoft technologies including:
  • Windows OS
  • Active Directory (AD)
  • Group Policy Objects (GPO)
  • Microsoft Office Suite
• Experience supporting enterprise environments with 500 users
• 2 years of deskside or enduser support experience preferred
• Strong communication and customer service skills with the ability to explain technical issues clearly
• U.S. Citizen or Permanent Resident required
• Onsite support required; remote work is not available for this role

About GST

Golden Star Technology Inc. (GST) headquartered in Cerritos CA is a leading provider of IT and AV solutions and services for small and mid-sized businesses enterprises government agencies and educational institutions. Since 1985 GST has built a strong reputation through a broad portfolio of products custom configurations and exceptional customer service across industry-leading technology solutions.

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