Helpdesk Engineer II
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Job Location:
Framingham, MA - USA
Monthly Salary:
$ 54000 - 64000
Posted on:
12 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Description:
The opportunity ahead
You will have the opportunity to providefirst-line technical support to end users spread globally throughout US and EMEA. This role involves troubleshooting hardware and software issues responding to service requestsin a timely manner and escalating complex problems to Level 2 or Level 3 support teams when necessary. The ideal candidate delivers excellent customer service while resolving technical issues efficiently with a focus on automation and AI mindset.
** This is a hybrid role which requires at least 3 days a week onsite(sometimes5)in our (brand new!) Framingham MA office**
**Applicants must have valid permanent work authorization in the U.S. (e.g. U.S. citizen permanent resident). We are unable to offer visa sponsorship for this role.
Thevalueyoulldeliver
Provide first-line user support and manage tickets
Troubleshootlevel 1hardware software and network issues.
Manage user accounts and device setup (Windows/Mac).
Support Microsoft 365 Teams Zoom and AV systems.
Monitor alerts document fixes andmaintainknowledge base.
Escalate complex issues and follow ITIL processes.
Collaborate withotherteams and improve support processes.
What you bring
2 years ofhands-onexperience supporting Windows and Mac desktop environments.
Strong working knowledge of Windows 11 macOS and common enterprise applications.
Proficiencywith Microsoft 365 Admin Portal Intune Entra.
Active Directory (user group and workstation administration)
Strong troubleshooting and analytical skills across hardware software and networking.
Familiarity with networking concepts such as IP addressing DNS DHCP and VPN.
Experience supporting users remotely via remote access tools and helpdesk platforms.
Experience using some Helpdesk processing tool (ServiceNow Jira Freshdesk)
The base salary range for this position is $54000$64000. Offered base compensation within this range will be determined based on the candidates qualifications experience geographic location and other factors relevant to the scope and responsibilities of this role.
This role is also eligible for bonus or other variable compensation based on job performance and our standard benefits package which supports employee well-being and work-life balance.
Thank you for considering joining our team. We strive to create an inclusive and accessible application process for all candidates. If you encounter any difficulties or have specific accessibility requirements while applying for this position please dont hesitate to reach out to us atgfor assistance. We are committed to ensuring equal access to opportunities for all individuals.
The Company:
At Workhuman our mission is to bring more humanity to the workplace. We recognise and embrace individuals differences and believe that workforce diversity and inclusion are essential to our long-term growth and success. Even if you dont think you check every single box above please still consider applying. Were looking for a human who is collaborative and innovative with a growth mindset. We love what we do because were shaping the future of work through our people and our technology. Our human cloud-based applications are helping some of the worlds leading global brands connect culture to shared purpose. The Workhuman Cloud empowers employees to thank talk and celebrate each other creating an environment that sparks gratitude and human connection while increasing employee engagement and productivity.
Did you know we have an award-winning culture across EMEA and North America:
We were named as #5 Best Workplace in the Great Place to Work Awards in Ireland in 2022 in the large sized workplace category. We were also recognised as a Best Workplace for Women and a Best Workplace in Technology inand 2022.
In 2021 we were named as #2 Best Workplace in Europe in the medium sized workplace category.
We were also recognised as #2 Best Large Places to Work in Boston by Built In for 2023 as well as a Best Place to Work in Boston U.S. Best Large Places to Work and U.S. Best Places to Work.
There are currently over 7.5 million users on the Workhuman cloud across 180 countries.
Our core values are Respect Determination Innovation and Imagination.
Workhuman is an Equal Opportunity Employer and is committed to the principle of equal employment opportunity for all employees. We proudly provide a work environment free of discrimination and harassment. Employment decisions at Workhuman are based on solely on business needs job requirements and individual qualifications without regard to race color religion or belief national social or ethnic origin sex (including pregnancy) age sexual orientation gender identity and/or expression marital civil union or domestic partnership status past or present military service or any other status protected by the laws or regulations in the locations where we operate. Workhuman believes that diversity and inclusion among our teammates is critical to our success as a global company and we seek to recruit develop and retain the most talented people from a diverse candidate pool.
Required Experience:
IC
About Company
Workhuman® has been pioneering the human workplace for over 20 years. Discover how we help businesses reduce employee turnover and increase satisfaction.
