Job Summary

The Trainingand Compliance Associate drives continuous improvement in quality workflow efficiency staff readiness and technology within revenue cycle operations. This role serves as the operational bridge between frontline teams leadership external partners and technology/IT stakeholders ensuring that people processes and systems are aligned and performing to standard.

The Associate identifies opportunities to streamline current workflows and define best practices; through structured quality audits performance analysis and workflow review the Associate determines whether issues stem from knowledge gaps process design failures system deficiencies or vendor performance and drives the appropriate corrective action on both human and AI-driven interactions either by delivering targeted training or translating operational findings into actionable requirements for IT vendor or leadership resolution.

The Associate owns the integrity of the departments knowledge base ensuring all policies procedures scripts and decision trees are current structured and positioned to support both human and automated workflows. The Associate also plays a critical role in technology enablement validatingthe accuracy of system automated outputs supporting staff through technology adoption and serving as the voice of the operational floor as needed.

The Associate willidentifyand assess revenue cycle training needs through performance/compliance analysis career pathdevelopmentand project management. S/he will develop training programs working with HSS revenue cycle team members as well as vendor counterparts. The Associate will create communications to update staff on critical information and/or processes.S/Hewill develop and document internal procedures to be used in conjunction with EPIC addition s/he will encourage staff development by designing instructional content creating eLearning providing at elbow support leading onboarding classes for new employees delivering classroom refresher training sessions and offering ad hoc individual sessions whenappropriate. The Associate will take a blended approach to address new hireoptimizationand efficiency training needs.

The Associate willmonitorreports and dashboards for compliance and safety issuesidentifyanyadditionalreport and/or dashboard needs and work with the analytics team to develop. Will provide regular updates and reports to Senior Leadership for areas with improvement and partner with operational leaders to develop and implement action plans to address any issues.

Job Qualifications

Education Required

Bachelors degree in education healthcare orrelatedfield.

*Four (4) years of relevant experience in adult education or instructional design including experience in planning and developing learningobjectivesand course materials.

Experience Required

• Supervisorylevel or prior training experience and a record of strong leadership skills.

• Priorexperience streamlining processes in one or more revenue cycle departments anda track recordfor encouraging team members toidentifyand implement process improvements that increase efficiency and revenue.

• Deep understanding of revenue cycle workflows and best practiceforanalysis ofstaff performance and compliance.

• Experience creating training materials and creating eLearningclasses asa plus.

• Knowledge of healthcare industry/ insurance issues (insurance verification service authorization) and medical terminology

Skills Required

• Showattention to detail and approachdifficult situationswith a can-do attitude.

• Ability to approach old problems with creativity and developnew approachesto resolve.

• Analytical problem-solving:abilityto diagnose whether an issue is rooted in knowledge process system or vendor performance and act accordingly.

• Exceptional written and verbal communication skills including the ability to present findings and recommendations to senior leadership.

• Strong curriculum development and instructional design capability.

• Detail-oriented highly organized and capable of managing multiple concurrent projects in a fast-paced environment.

• Proficiencyin MS Office Suite (Excel PowerPoint Word) including data analysis and reporting.

• Demonstrated ability to coach and mentor staff through operational and technological change with empathy and accountability.

• Strong professional relationship-building skills across interdisciplinary teams and external partners.

POSITION & UNIT ACCOUNTABILITIES AKA Competencies

• Design develop and deliver training programs for revenue cycle staff including onboarding refresher courses and at-elbow support to improve operational efficiency and compliance.

• Conduct ongoing quality reviews of Contact Center workflows toidentifyeducational needs performance gaps and opportunities for process improvement.

• Monitor and analyze compliance reports dashboards and error trends; provide regular performance updates to senior leadership and recommend targeted action plans.

• Collaborate with operational leaders revenue cycle teams and vendor partners to streamline workflows define best practices and implement efficiency initiatives.

• Develop training materials eLearning modules and internal procedure documentation aligned with EPIC (Prelude ADT Cadence) applications and other hospital systems.

• Track and report on key training and compliance metrics to measure program effectiveness and staff performance improvements.