Senior IT Systems Lead

• Provide endtoend technical support from basic user guidance to 2nd and 3rd line issue resolution.
• Support and maintain critical IT systems that enable the continuous operation of 24/7 cement plants ensuring all systems and networks remain compliant with relevant policies.
• Act as an escalation point for infrastructure incidents.
• Offer support to the IT Service Desk providing guidance and expertise on infrastructure-related issues.
• Mentor junior team members and deliver technical guidance.
• Collaborate with operational teams to minimise downtime and enhance performance.
• Occasionally lead the design implementation and support of IT infrastructure solutions to meet business needs.
• Manage and support the patching process for dispatch laboratory and production systems.
• Develop and maintain detailed technical documentation including system configurations policies procedures and troubleshooting guides.
• Work closely with colleagues in operations engineering and other departments.
• Manage third-party SLA agreements for IT/OT devices not covered under the central IT services agreement.
• Serve as the central point of contact for new initiatives operational escalations and daily technical coordination across the organisation
• Oversee phone system configuration modifications and ongoing management.

• Minimum 5 years experience in IT infrastructure and enterprise systems support.
• Proven experience working within Microsoft-based environments applying security best practices and industry standards.
• Demonstrate capability in delivering IT infrastructure projects from design through to implementation and handover.
• Hands-on expertise with enterprise networking technologies across multiple vendors including Cisco and Fortinet.
• Knowledge of networking concepts and protocols including LAN WAN DNS DHCP and TCP/IP.
• Experience with scripting and automation particularly using PowerShell or comparable tools.
• Configuration administration and support of servers switches routers and firewalls.
• Administration experience across Microsoft Windows Server.
• Solid understanding of backup and recovery solutions including testing and validation of restores.
• Experience in disaster recovery planning implementation and execution.
• Experience with vulnerability management frameworks and tools (Qualys desirable).
• Exposure to Microsoft SQL Server support including maintenance and troubleshooting.
• Experience supporting VoIP and unified communications platforms

• Industry-standard certification (Microsoft Cisco Fortinet CompTIA or equivalent)

Required Experience:

Senior IC