Principal Program Manager

McKesson

Job Location:

Mississauga - Canada

Monthly Salary: $ 149600 - 249400

Posted on: 19 hours ago

Vacancies: 1 Vacancy

Job Summary

McKesson is an impact-driven Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights products and services that make quality care more accessible and affordable. Here we focus on the health happiness and well-being of you and those we serve we care.

What you do at McKesson matters. We foster a culture where you can grow make an impact and are empowered to bring new ideas. Together we thrive as we shape the future of health for patients our communities and our people. If you want to be part of tomorrows health today we want to hear from you.

The Principal Program Manager serves as the transformation delivery leader for the Contact Center Technology Services organization owning program execution for the enterprise transformation initiative and contact center acceleration workstreams. This role drives cross-functional coordination across engineering service management solution architecture and business unit partners to deliver platform migration from legacy to strategic cloud-based platforms business unit onboarding and automation enablement on a compressed transformation timeline. The Principal Program Manager owns milestone tracking dependency management and executive reporting for the most strategically visible programs in the portfolio.

Operating at the intersection of transformation execution and steady-state service strategy this role ensures thatthetransformationworkstream delivery aligns with the long-term service operating model. The Principal Program Managerestablishesprogram governance frameworks manages transition planning for completed workstreams and leverages AI-enabled tools to enhance forecasting risk management and decision-making velocity. This position requires executive presence the ability to influence across matrixed organizations and deepexpertisein managing complex multi-year technology programs with enterprise-wide impact.

Key Responsibilities

Lead end-to-end program execution for the enterprise transformation initiative and contact center acceleration workstreams ensuring on-time on-budget delivery of transformation milestones

Own cross-functional delivery coordination across engineering service management solution architecture and business unit partners for transformation workstreams

Drive executive reporting on transformation program status risks dependencies and value realization to CIO and SVP-level stakeholders

Manage the transformation portfolio roadmap ensuring alignment between workstream delivery and the long-term service operating model

Coordinate platform migration execution from legacy systems to strategic cloud-based platforms including business unit onboarding sequences and automation enablement

Partner with transformation program leadership on resource sharing capacity allocation and workstream prioritization across the transformation portfolio

Establish and enforce program governance frameworks for transformation delivery including stage gates decision rights and escalation protocols

Define and manage operational transition planning ensuring clean handoff of completed transformation workstreams to steady-state service operations

Leverage AI-enabled tools for predictive risk analysis milestone forecasting dependency mapping and automated executive reporting to accelerate transformation delivery

Coordinate with third-party delivery partners and system integrators managing vendor delivery quality and integration with internal program execution

Minimum Requirement -Degree or equivalent andtypically requires 13 yearswith 8 years of direct work related experience. Less yearsrequired if has relevant Mastersor Doctorate qualifications.

Physical Requirements: General Office Demands We are Flex and Connect with 2 days a week in office

Required Skills -

Expertisein enterprise-level program management with deep experience leading large-scale IT transformation and platform migration initiatives

Advancedproficiencyin transformation program governance stage-gate methodologies and cross-functional delivery coordination

Strong capability in stakeholder management at CIO/SVP level including executive reporting risk communication and investment decision support

Lead risk mitigation issue management and governance with focus on value realization.

Exceptional strategic thinking and problem-solving skills with ability to manage complex interdependencies across multiple concurrent workstreams

Clear written and verbal communication tailored to executive leadership governance forums and cross-functional program reviews

Demonstrated ability to lead in matrixed environments influencing without authority across engineering service management and business unit teams

Experience managing program budgets financial tracking and investment decision frameworks for transformation programs

Experience coordinating with third-party delivery partners and system integrators within enterprise transformation contexts

Nice To have -

Knowledge of contact center technologies (CCaaSplatforms conversational AI workforce management) or enterprise technology platform migrations

Applied AI fluency -demonstrateduse of AI assistants (Claude Copilot ChatGPT) and intelligent automation to accelerate program delivery enhance forecasting and drive decision-making velocity

Proventrack recordof delivering large-scale multi-year technology programs in regulated environments with cross-functional dependencies.

PMPPgMP orSAFecertifications preferred. Experience in healthcare technology is a plus.

Candidate must be authorized to work in the Canada Office now or in the future without the support from McKesson.

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors including performance experience and skills equity regular job market evaluations and geographical markets. The pay range shown below is aligned with McKessons pay philosophy and pay will always be compliant with any applicable regulations. In addition to base pay other compensation such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson pleaseclick here.

Our Base Pay Range for this position

$149600 - $249400

McKesson has become aware of online recruiting-related scams in which individuals who are not affiliated with or authorized by McKesson are using McKessons (or affiliated entities like CoverMyMeds or RxCrossroads) name in fraudulent emails job postings or social media light of these scams please bear the following in mind:

McKesson Talent Advisors will never solicit money or credit card information in connection with a McKesson job application.

McKesson Talent Advisors do not communicate with candidates via online chatrooms or using email accounts such as Gmail or Hotmail. Note that McKesson does rely on a virtual assistant (Gia) for certain recruiting-related communications with candidates.

McKesson job postings are posted on our career site: .

McKesson is an Equal Opportunity Employer

McKesson provides equal employment opportunities to applicants and employees without regard to race color religion sex sexual orientation gender identity national origin protected veteran status disability age genetic information or any other legally protected category. For additional information on McKessons full Equal Employment Opportunity policies visit our Equal Employment Opportunity page.

McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment please contact us by sending an email to (United States) or (Canada) . Resumes or CVs submitted to this email box will not be accepted.

Join us at McKesson!

Required Experience:

Manager