Senior Salesforce Administrator

Job Description Summary

Job Description

Duties and Responsibilities

• Serve as the primary contact person for users supporting them with answering questions and resolving issues across Sales Service and Marketing Cloud while cultivating a positive support experience

• Create an optimal user onboarding experience by managing the users and licenses in Salesforce based on roles and profiles. This includes setting up new users and deactivating users providing permission sets and adding/removing them from public groups and queues

• Maintain high standards of data quality through regular audits cleansing and enforcement of validation and duplicate rules. Manage data imports exports and storage needs while ensuring compliance with data governance standards

• Leverage standard Salesforce automation to streamline user tasks and standardize business processes

• Manage and build reports and dashboards in conjunction with user input and assist with regression testing during Salesforce releases and assist with Testing/QA

Knowledge and Qualifications

• Bachelors degree with 4 years of Salesforce Administrator experience

• Salesforce Administrator Certification is required and Salesforce Certified Advanced Administrator certification is considered an asset

• A process-oriented and resourceful individual with excellent time management and is able to effectively prioritize workload with good tolerance for ambiguity and changing priorities

• Proficient with Google Suite Salesforce Data Loader and SOQL

• Excellent time management and prioritization skills to respond to business needs alongside critical analytical thinking and data-driven decision making skills

#LI-KL1 #Onsite

STEMCELL Technologies is a privately owned Vancouver-based biotechnology company that helps power leading-edge life science research around the world. Driven by our love of science and passion for quality we are a company of Scientists Helping Scientistsstanding by our customers to provide the outstanding products technical support and training they need to advance their research. Scientists performing stem cell immunology cancer regenerative medicine and cellular therapy research are among those who rely on our cell culture media cell separation products instruments accessory products and services. Through our many regional offices as well as our distribution centers in Vancouver Seattle Grenoble and Singapore we deliver our innovative specialized products to more than 100 countries. With over 1800 employees globally most with scientific or engineering degrees STEMCELL is proud to be the largest biotechnology employer inCanada.

This is an opportunity to work with highly motivated colleagues in a science-oriented creative and dynamic environment. We offer a competitive salary excellent benefits and meaningful career development opportunities.

STEMCELL is well recognized for exceptional leadership and business practices. We are one of Canadas Best Managed Companies and operate an ISO 14001-certified environmental management system to measure and reduce our environmental impact.

As an equal opportunity employer STEMCELL is dedicated to ensuring that every employee feels safe valued and respected for who they are. We know that scientific progress and innovation occur when diverse creative minds come together and we are committed to nurturing a culture of inclusivity and belonging. STEMCELL enforces a zero-tolerance policy for any form of discrimination. Selection decisions are solely based on job-related factors.

The annual salary for this job ranges from:

STEMCELL determines an individuals pay within the range based on multiple factors including experience education job-related skills and equity within the team or organization. For jobs that are eligible for sales incentives the range noted above is inclusive of target incentives; actual incentives are based on individual performance results in accordance with company addition to base salary STEMCELL offers a comprehensive total rewards package including health benefits retirement savings and more.

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