Manager, Care Navigation
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Job Location:
Roseburg, OR - USA
Yearly Salary:
USD 59585 - 67800
Posted on:
13 days ago
Vacancies:
1 Vacancy
Job Summary
MANAGER CARE NAVIGATION
ONSITE 3031 NE STEPHENS ST. ROSEBURG PR 97470
EMLOYMENT TYPE: Full-Time Exempt
About Umpqua Health
At Umpqua Health were more than a healthcare organizationwere a community-driven Coordinated Care Organization (CCO) dedicated to improving the health and well-being of individuals and families throughout Douglas County Oregon. We provide integrated whole-person care through primary care specialty care behavioral health services and care coordination. Our collaborative approach ensures members receive high-quality personalized care while supporting a stronger healthier community.POSITION PURPOSE
The Care Coordination Navigator (CCN) Manager provides leadership and oversight of Care Coordination Navigators at Umpqua Health Alliance (UHA) ensuring services align with Oregon Health Authority (OHA) regulations and Coordinated Care Organization (CCO) requirements. This role supports the delivery of whole-person trauma-informed and culturally responsive care across physical behavioral dental developmental and social needs. The CCN Manager fosters a culture of collaboration quality and accountability to improve member outcomes and satisfaction ensuring alignment with care coordination goals and organizational priorities.
ESSENTIAL JOB RESPONSIBILITIES
- Supervise mentor and manage performance of Care Coordination Navigators fostering a collaborative and high-performing team environment.
- Ensure care coordination activities meet OHA and CCO requirements including timely Health Risk Screenings rising risk identification and care transitions.
- Oversee documentation productivity and quality standards in compliance with organizational and state regulations.
- Monitor compliance with OAR and ; conduct quality reviews and implement corrective actions as needed.
- Collaborate with interdisciplinary teams (physical behavioral dental developmental and social services) to support integrated whole-person care.
- Participate in meetings committees and workgroups to support care coordination and system integration.
- Support recruitment interviewing hiring onboarding and ongoing training of staff.
- Promote trauma-informed culturally responsive and evidence-based care coordination practices.
- Identify process improvements to enhance workflows efficiency and member outcomes.
- Track analyze and report performance metrics and quality initiatives.
- Ensure professional respectful and trauma-informed communication with members partners and staff.
- Support resolution of escalated issues and provide guidance on complex cases.
- Effectively prioritize work manage multiple responsibilities and maintain strong attention to detail in a fast-paced environment.
- Working with a variety of personalities maintaining a consistent and fair communication styles.
- Satisfying the needs of a fast-paced and challenging company.
MINIMUM QUALIFICATIONS
- Bachelors degree in healthcare social work or a related field required.
- Strong clinical knowledge of health and/or social service needs of the served population including medical terminology.
- Excellent interpersonal written and verbal communication skills with the ability to interact professionally with diverse internal and external stakeholders.
- Demonstrated experience working effectively with individuals from diverse cultures and communities including the ability to provide culturally responsive services.
- Strong analytical critical thinking and problem-solving skills with a high level of attention to detail.
- Proven ability to organize prioritize and manage multiple responsibilities in a fast-paced environment while maintaining focus under pressure.
- Proactive and adaptable with the ability to take initiative follow through and respond effectively to changing priorities and business needs.
- Ability to work both independently and collaboratively within a team environment exercising sound judgment and maintaining strict confidentiality.
- Commitment to continuous learning with a willingness to take on new responsibilities in support of organizational goals.
- Valid drivers license access to a reliable vehicle and ability to maintain required automobile insurance.
- Must not be suspended excluded or debarred from participation in federal healthcare programs (e.g. Medicare/Medicaid).
- Masters degree preferred.
- Prior experience in customer service and/or clinical settings.
- Bilingual or translation skills preferred
Monday through Friday - 8:00am - 5:00pm; standard business hours with flexibility to meet service timelines.
SALARY
Wage Band 16: $59585- $67800
BENEFITS
- Salary is dependent on skills experience and education
- Generous benefits package including vacation PTO sick leave federal holidays and birthday leave
- Medical dental and vision insurance
- 401(k) with company match (fully vested immediately)
- Company-sponsored life insurance and additional benefits
- Fitness reimbursement program
- Tuition reimbursement and more
Why Umpqua Health
We are committed to advancing health equity by collaborating across communities addressing systemic barriers and ensuring fair access to care and resources. At Umpqua Health every team member plays a vital role in making a meaningful impact empowering healthier lives and strengthening the communities we serve.Inclusive Culture
We foster a respectful inclusive environment where employees feel valued supported and empowered.
Growth & Development
We support ongoing learning through mentorship clear career pathways and professional development opportunities.
Work/Life Balance
We promote flexibility and well-being so employees can thrive both professionally and personally.
Equal Opportunity
Umpqua Health is an equal opportunity employer that embraces individuals from all backgrounds. We prohibit discrimination and harassment of any kind ensuring that all employment decisions are based on qualifications merit and the needs of the business. Our dedication to fairness and equality extends to all aspects of employment including hiring training promotion and compensation without regard to race color religion gender gender identity or expression sexual orientation national origin genetics disability age veteran status or any other protected category under federal state or local law.Required Experience:
Manager
About Company
UMPQUA HEALTH Quality, Local Care for Douglas County Member Services As a member of Umpqua Health, you have access to many different benefits and programs. Whether you’re a new member, or you’ve been with us for years, we’re here to help! Provider Services We’re here to help you deliv ... View more
