Sales Process and Support Specialist
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Job Location:
Rockville, MD - USA
Monthly Salary:
$ 70000 - 90000
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
About CooperSurgical
CooperSurgical is a leading fertility and womens healthcare company dedicated to putting time on the side of women babies and families at the healthcare moments that matter most in life. As a division of CooperCompanies were driven by a unified purpose to enable patients to experience lifes beautiful moments. Guided by our shared values dedicated innovative friendly partners and do the right thing our offerings support patients throughout their lifetimes from contraception to fertility and birth solutions to womens and family care and beyond. We currently offer over 600 clinically relevant medical devices to healthcare providers including testing and treatment options as well as an innovative suite of assisted reproductive technology and genomic testing solutions. Learn more at.
Responsibilities
CooperSurgical is a leading fertility and womens healthcare company dedicated to putting time on the side of women babies and families at the healthcare moments that matter most in life. CooperSurgical is at the forefront of delivering innovative assisted reproductive technology and genomic solutions that enhance the work of ART professionals to the benefit of families. We currently offer over 600 clinically relevant medical devices to womens healthcare providers including testing and treatment options.
CooperSurgical is a wholly-owned subsidiary of CooperCompanies (Nasdaq: COO). CooperSurgical headquartered in Trumbull CT produces and markets a wide array of products and services for use by womens health care clinicians. More information can be found at.
We are seeking an experienced Sales Process and Support Specialist to join our dynamic team. This is a global role and will work in collaboration with Marketing Customer Success Field Sales Finance and Operations. If you are an accomplished change agent with a passion for delivering exceptional results globally in the Fertility industry we invite you to join our team.
This role supports the Sr. Director Global Sales and Service Donor Gamete Services and is responsible fordriving revenue growth and profit increasing sales productivity while focusing on value proposition. Additionally this role will enable sales effectiveness and improve customer experience through an enhanced operations model data analytics sales forecasting and executing ideal candidate has a deep understanding of the customer experience ability to drive engagement and accountability and has proven success in driving revenue and increasing customer satisfaction.
This role is available as an on-site work arrangement at any of the following locations: Los Angeles CA Tucson AZ Rockville MD Houston TX Livingston NJ or Trumbull CT.
- Develop and deliver scalable sustainable processes through time studies best practice workflow policy and elimination of non-value add activity.
- Define and refine structured processes for sales efficiency and workforce management while cultivating culture of process solutions and best practice.
- Automate standardized processes throughout sales cycle enabling touchless self-service while delivering high customer satisfaction.
- Understand and eliminate bottlenecks in external demand channel and internal legacy processes.
- Optimize capacity to improve sales efficiency customer satisfaction and team productivity.
- Leverage current technical tools and platforms including CRM web platform and telephony system to understand demand channels customer trends and workforce efficiency.
- Regularly monitor and analyze sales data to assess the impact of process changes and identify opportunities for further optimization.
- Drive transformation to proactive and predictive Inside Sales through processes improving lead conversions and reducing sales cycles.
- Differentiate front office / back office functions to streamline operation models.
- Align individual responsibilities with prioritized activity metrics and business strategy evolving center of excellence; Identify trends opportunities and challenges impacting sales performance and strategies to remediation.
- Increase reps efficiency with lead conversion transactions and time management; enhance core competency of proactive approach to sales.
- Implement advanced tools and technologies to compliment process improvements and workforce management.
Work Environment:
Travel:5%
Qualifications
- Strong critical thinking and analytical mindset with strong business acumen and extreme ownership; excellent communication skills and ability to build strong relationships.
- Solution driven approach; pressure tests norms and legacy process to enhance productivity.
- Fosters culture of collaboration continuous improvement and celebrating wins; ability to inspire and motivate teams.
- Leads through influence navigates ambiguity and adapts to fast changing conditions.
- Proven track record of sales enablement through process improvement policy and workforce management.
- Strong knowledge of sales processes methodologies CRM systems and a passion for integrating modern technology and tools into sales operations.
Experience:
- Minimum of 3 years experience in Sales Marketing and Customer Service.
- Proven track record of implementing process improvement policies and improving sales efficiency through data driven analytics.
Education:
- Bachelors degree in Business Administration Marketing or a related field is required for consideration.
As an employee of CooperSurgical youll receive an outstanding total compensation plan. As we believe your compensation goes beyond your paycheck we offer a great compensation package medical coverage 401(k) parental leave fertility benefits paid time off for vacation personal sick and holidays and multiple other perks and benefits. Please visit us at learn more about CooperSurgical and the benefits of becoming a member of our team.
To all agencies: Please no phone calls or emails to any employee of CooperSurgical about this opening. All resumes submitted by search firms/employment agencies to any employee at CooperSurgical via-email the internet or in any form and/or method will be deemed the sole property of CooperSurgical unless such search firms/employment agencies were engaged by CooperSurgical for this position and a valid agreement with CooperSurgical is in the event a candidate who was submitted outside of the CooperSurgical agency engagement process is hired no fee or payment of any kind will be paid.
We are committed to equal employment opportunity regardless of race color ancestry religion sex national origin sexual orientation age citizenship marital status disability gender gender identity or expression or veteran status. We are proud to be an equal opportunity workplace.
For U.S. locations that require disclosure of compensation the starting base pay for this role is between $70000 and $90000. The actual base pay includes many factors and is subject to change and modification in the future. This position may also be eligible for other types of compensation and benefits.
Required Experience:
IC
About Company
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