Sales Customer Strategy and Growth Manager (CPG)

The Customer Strategy & Growth Manager is responsible for driving profitable sustainable growth by defining aligning and executing customer strategies across existing and new customers. This role is intentionally designed to move beyond traditional account management placing growth leadership strategic alignment and cross-category cross-region decision-making at the center of the role.

The Customer Strategy & Growth Manager is the single point of accountability for customer growth performance ensuring tight alignment between customer strategy category strategy regional priorities andwhere applicableglobal account strategies. The role balances strategic leadership with hands-on growth execution including pipeline development budget ownership risk mitigation and cross-functional orchestration to deliver short- and long-term volume revenue and share growth.

For global or multi-region customers this role actively connects with the Global Account Leader aligns to the global customer plan and collaborates across regions to ensure a consistent enterprise-level approach while managing key global stakeholder relationships.
 

Remote position with around 50% travel requirements

Responsibilities:

• Own delivery of annual budget volume revenue and growth targets for assigned customers
• Define and execute customer strategies aligned with category regional and global priorities
• Build manage and convert a robust growth pipeline across near- mid- and long-term horizons
• Protect and expand share through strategic customer engagement and portfolio growth initiatives
• Develop and execute customer-specific growth plans focused on mix optimization innovation and share gain
• Build and maintain strong senior-level customer relationships and position the company as a strategic growth partner
• For global accounts align local execution with global account plans and enterprise priorities
• Own customer forecasting volume phasing and performance tracking
• Lead pricing contract negotiations renewals and long-term agreements within established frameworks
• Proactively identify risks to current- and future-year performance and lead mitigation and offset actions
• Lead cross-functional teams to ensure customer commitments are executable and delivered flawlessly
• Serve as the escalation point for major commercial and operational issues
• Lead business reviews and strategic planning cadences appropriate to customer complexity
• Apply deep understanding of customer category and market dynamics to inform strategy and decisions
• Success measured by achievement of financial targets pipeline strength and conversion share growth forecast accuracy and quality of cross-functional execution

Qualifications :

EDUCATION AND EXPERIENCE

• Bachelors degree in business Marketing Economics Finance etc or equivalent combination of education and relevant professional experience
• 5 -10 years of progressive demonstrated experience in customer-facing commercial or growth-related roles such as:
  • Account Management
  • Customer Strategy
  • Commercial Strategy/Business Development
• Experience leading complex customer strategies across categories and regions.
• Proven track record of building and converting growth pipelines including nearterm and longterm opportunities.
• Experience influencing and leading crossfunctional teams (e.g. Operations Supply Chain Finance Marketing) without direct authority.
• Customer-facing experience at senior stakeholder level including negotiation strategic planning and executive engagement.

Additional Information :

O-I offers a very generous benefit package some of the highlights are:

• Vacation time and paid holidays 
• Medical dental prescription and vision care coverage
• Pre-tax accounts
• Well-being program which includes opportunity to earn employer contributions
• Life and AD&D Insurance
• Disability Insurance
• 401(k) retirement saving plans with employer contributions
• Financial advisors to assist with retirement planning and financial wellness
• Employee Assistance Program

All your information will be kept confidential according to EEO guidelines.

O-I is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race color sex age national origin religion sexual orientation gender identity status as a veteran and basis of disability or any other federal state or local protected class. If because of a medical condition or disability you need a reasonable accommodation for any part of the application process or in order to perform the essential functions of a position please contact O-I at and let us know the nature of your request and your contact information.

Remote Work :

Yes

Employment Type :

Full-time