Associate Director, CRM Optimization

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Johnson & Johnson is currently seeking an Associate Director CRM Optimization to join our Customer Engagement & Digital Transformation team located in Titusville NJ primarily supporting our Caplyta business.

About Innovative Medicine

Our expertise in Innovative Medicine is informed and inspired by patients whose insights fuel our science-based advancements. Visionaries like you work on teams that save lives by developing the medicines of tomorrow.

Join us in developing treatments finding cures and pioneering the path from lab to life while championing patients every step of the way.

Learn more at Associate Director CRM Optimization serves to be the business product owner for the current and next generation CRM platform across US field sales teams with a focus on Caplyta a once-daily oral therapy approved in the U.S. for schizophrenia bipolar I and II and major depressive disorder (MDD). This individual will define requirements and shape solutions for all capabilities across field sales teams including representatives managers and Regional Directors for Caplyta. This role may also address specific needs for other field groups across the medical affairs account management and patient support for this brand to ensure a cohesive and well-integrated field enablement platform.

Main Responsibilities:

• Leads design and delivery of field commercial capabilities in iCONNECT and related systems. Works with business partners to define requirements prioritize and implement.
• Sets Product Roadmap and leads development effort in partnership with JJT for all capabilities in CRM platform and other identified systems.
• Leads next generation CRM project for all identified users under field commercial track.
• Partners with field sales leadership to develop strategy for initial deployments ongoing adoption and continuous improvement/enhancements.
• Partnership and key influencer with CRM Training team SL&D and Change Management leads to support end-user deployment strategy for identified solutions.
• Partners across StAT to ensure effective implementation of field commercial capabilities where there is impact to other tools or data/reporting platforms (e.g. Field Reporting MDP CDP etc.) Recommends solutions and establishes consensus across teams including JJT.
• Develops partnership with JJT counterparts to ensure timely delivery of system changes with high attention to quality and user experience. Sets priorities to align with organizations priorities and strategic roadmap.
• Partners with regional peers (EMEA ASPAC LATAM) to leverage commons capabilities and contribute to governance of the commercial field product roadmap.

Additional Duties & Responsibilities:

• Liaison with key partners to obtain deep understanding of all field commercial initiatives and goals to coordinate solutions across the enterprise.
• Manage partnership with key vendors (e.g. ZS Salesforce) to obtain subject matter expertise to available capabilities with knowledge of and impact to product roadmaps. Manage relationships with consultant partners involved with field commercial strategy and/or execution.
• Provide reports/data extracts on ad hoc basis or assists teams in interpreting CRM data used in other reporting.
• Potential to supervise one direct report (M1) and/or one business analyst (may be a contractor.)
• Contribute towards CRM Operational processes and Training programs with support from vendor partners.

Required Skills & Experience:

• BS Degree required; MS or MBA Preferred
• At least 8 years of workforce experience with 5 years of pharmaceutical industry experience required
• Experience with CRM systems and solutions is required
• Deep knowledge of industry CRM solutions
• Experience in managing data and reporting requirements
• Experience gathering requirements from user communities and translating to solutions
• Expertise in designing and delivering training and change management to drive adoption with new solutions
• Ability to learn and apply industry trends/domains and end user needs
• Demonstrated ability to influence in a large and matrixed organization required
• Experience in managing a backlog/release plan assigning priority and executing with high quality and efficiency
• Excellent communication and training skills required

Other Details:

• This position is in Titusville NJ and follows a hybrid schedule of three days in the office and two days remotely per week.
• The position will require minimal domestic travel on an ad hoc basis

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity age national origin disability protected veteran status or other characteristics protected by federal state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

Johnson and Johnson is committed to providing an interview process that is inclusive of our applicants needs. If you are an individual with a disability and would like to request an accommodation please email the Employee Health Support Center () or contact AskGS to be directed to your accommodation resource.

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Director