General Maintenance Operative

Job Description: Maintenance Operative (General)

Job Title:

Maintenance Operative

Reports To:

Supervisor / Site Manager / Contract Manager

Location:

Site-based Whitecross High School 3 Elms Road Hereford Herefordshire

Contract Type:

Facilities Management (Hard & Soft FM)

Working Pattern:

Shift-based / standard working hours with flexibility

Role Purpose

To provide a safe responsive and efficient maintenance service across the site carrying out planned and reactive tasks to maintain buildings services and associated equipment. The role supports statutory compliance contractual performance standards and a safe environment for building users.

Key Responsibilities

Maintenance & Repairs

• Carry out planned preventive maintenance (PPM) and reactive repairs across a range of building systems and fabric.
• Undertake basic mechanical electrical and general building maintenance tasks including:
• Plumbing repairs (taps toilets leaks)
• Basic HVAC checks (filters simple fault reporting)
• Fabric repairs (doors locks ceilings flooring)
• Minor electrical works (lamp replacements visual checks)
• Identify faults and take appropriate action to resolve or escalate.
• Support specialist engineers and subcontractors as required.

Compliance & Safety

• Follow all health and safety procedures including risk assessments and safe systems of work.
• Carry out basic compliance tasks within competency such as:
• Water hygiene checks (flushing temperatures)
• Visual inspections of safety systems
• Ensure all work is completed in line with site policies and statutory requirements.
• Use PPE appropriately and maintain a safe working environment.

Documentation & Systems

• Accurately record all work activity using CAFM or site systems.
• Complete work orders update job status and record materials used.
• Assist in maintaining site records and compliance documentation.

Facilities & Site Support

• Assist in maintaining clean safe and functional plant areas and workspaces.
• Support site setup activities minor moves and general operational tasks.
• Respond to service requests in a timely and professional manner.

Customer & Team Working

• Communicate effectively with colleagues customers and site users.
• Provide updates on work progress and escalate issues where required.
• Work collaboratively with other team members and contractors.

Materials & Equipment

• Use tools and equipment safely and correctly.
• Assist with stock control and ordering of basic materials.
• Maintain equipment in good working condition.

Qualifications & Experience

Essential

• Basic experience in building maintenance or facilities management.
• General knowledge of multiple trades (e.g. plumbing minor electrical carpentry).
• Understanding of safe working practices.

Desirable

• NVQ Level 2 (or equivalent) in a relevant trade.
• Experience working in schools healthcare or commercial environments.
• Basic compliance knowledge (e.g. water hygiene H&S).
• Relevant training such as Manual Handling First Aid or Asbestos Awareness.

Key Skills & Attributes

• Practical and hands-on approach to maintenance tasks
• Reliable and well-organised
• Good problem-solving ability
• Clear communication skills
• Team player with a flexible attitude
• Strong focus on safety and customer service

Performance Measures (KPIs)

• Completion of PPM and reactive tasks within agreed timescales
• Compliance with health & safety and statutory requirements
• Accuracy of job records and documentation
• Positive feedback from site users / stakeholders
• Contribution to maintaining a safe and operational site

Working Conditions

• Physical role involving lifting standing and working at height (within training)
• Work in plant rooms roof spaces and general site environments
• Use of PPE as required
• Participation in occasional out-of-hours or call-out cover (if required)

Compliance & Governance

• Adhere to company policies and site procedures
• Participate in audits and training as required
• Maintain personal competence and complete mandatory training

Tools & Systems

• CAFM system for job management
• Mobile device for work orders and communication