IT Helpdesk Support Intern

Nature and Scope
The IT Intern will assist the IT department with day-to-day technical support system maintenance and project-based tasks. This internship will provide exposure to various IT areas including troubleshooting software/hardware setup network administration and cybersecurity practices.

Ability to complete a 13 -week program (from May 18 2026 to August 14 2026) and commit to 40 hours per week onsite in our Shirley NY office.

Essential Duties and Responsibilities

Nothing in this job description restricts managements right to assign or reassign duties and responsibilities to this job at any time.

• Assist with troubleshooting tickets through ServiceNow. Provide technical support to employees including troubleshooting hardware software issues.

• Assist in the installation configuration and maintenance of computers software and other hardware.
• Help with IT projects and tasks as needed providing hands-on support and learning.
• Participate in team meetings contributing ideas and learning about IT infrastructure and business needs.
• Work with vendors to complete computer repairs
• Assist in label network cables network diagrams
• Assist with Asset Inventory
• Adhere to all I.T. JSOX policies in performing day to day activities.
• Periodically train on the I.T. departments policies per schedule provided by the QC department and in compliance with JSOX.

• Perform any other tasks/duties as assigned by management.

Education Requirements and Qualifications

To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required.

• Currently pursuing a degree in Computer Science Information Technology or related field.
• Basic understanding of computer systems networks and hardware.
• Familiarity with operating systems (Windows all versions) and office productivity software.
• Strong communication skills and the ability to work well within a team.
• Problem-solving mindset with a willingness to learn new technologies.
• Knowledge of basic networking concepts and IT security practices is a plus.
• Experience with IT support troubleshooting or system administration (through coursework or personal projects).
• Familiarity with Microsoft Office 365 cloud services and remote desktop tools.

Requirements

• Ability to sit in front of a computer for extended periods of time.

Expected Hourly Rate:

$20.00 - $23.00

The hourly rate displayed is the minimum and maximum hourly rate of compensation for the role that the employer in good faith believes to be accurate at the time of the posting of an advertisement for the role. Actual compensation for the role will be based on a number of different factors including but not limited to the candidates qualifications education knowledge skills and experience.

American Regent celebrates diversity and we are committed to creating an inclusive environment for all employees. We are an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability status or protected veteran status.

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