Info System Support Spec II

If you are a current State of Maine employee please submit your application through the internal application process using the Find Jobs report in PRISM. Seasonal employees who do not have PRISM access should apply through the States career page and indicate on the application that they have previously worked for the State.

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The Office of Information Technology provides a full range of enterprise technologies to support the citizens of Maine. This is an exciting position for a qualified individual who has demonstrated experience and has a successful track record in providing support for Azure AWS and Identity and Access Management Microsoft 365 services and Windows Server Operating Systems within the Computing Infrastructure and Services is seeking a highly talented individual who will represent our C.A.R.E. values in all that they do.

At MaineIT we:

• Practice Customer-focus ensuring that our customers are heard and their needs are met.
• Hold ourselves to a high level of Accountability by being transparent with our stakeholders.
• Maintain an effective level of Responsiveness by providing timely updates in a proactive manner.
• Strive to provide Empathy driven people-focused services by applying emotional intelligence skills and behaviors.

WHAT YOU WILL DO IN THIS POSITION:
You will help manage and administer Active Directory File System Management cloud hosting environments and Microsoft 365 as an active contributor to the team. You will work on a team handling request and participate in professional communications as a team player who demonstrates excellent collaboration skills. You will also have the opportunity to participate in other areas within our group.

The position will provide support for the Office of Information Technology and all customers we support. The position performs a full range of system administration functions to control systems and attain maximum utilization and efficiency within Computing Infrastructure Services.

The Team within the Office of Information Technology offers professional and technical hosting and enterprise services to agencies. The Team resides within the Computing Infrastructure & Services Group which supports a wide range of applications utilizing Windows Server Microsoft 365 Microsoft Teams Microsoft Intune Directory Services Enterprise Backup and Storage SQL Server IIS SharePoint and other COTS products. Work is performed under supervision. This position is in Augusta. The CIS Group requires 24x7 server support. This requires the position to be on-call in a rotation format.

WHATS IN IT FOR YOU
You will have a chance to show off your skills and work in a collaborative team environment with highly skilled technical and business minded individuals. You will have opportunities to grow develop and learn new skills as we advance to embrace emerging technologies. You will be in a work environment that cares about people and in a place where we have fun conducting our work and serving customers.

RESPONSIBILITIES INCLUDE:
You will be expected to manage your work at a technical level with supervision.

• Assist in the problem solving and handling of the technical issues or inquiries.
• Maintains group policy objects.
• Quality Assurance checks on new environments.
• Handling trouble support tickets.
• Participate in the planning implementation and management of system upgrades to keep up to date and secure.
• O365 Administration (manage users properties manage users multi factor authentication and user views).
• Assist with support and administration for cloud environments with a focus on Azure AWS and Identity and Access Management. Demonstrate cloud architectural knowledge playing a vital role in the support of cloud infrastructures running in 247 environments
• Provide operational assistance in infrastructure migration methodologies and techniques including mass application movements into the cloud for Azure or AWS environments
• Nurture cloud computing internally and externally to drive cloud adoption
• Ensure all cloud solutions adhere to security and compliance best practices
• Support build configure and maintain Windows Server environments within a VMWare ESXi environment or physical.
• Participate in the implementation of agency information system policies to meet agency operating standards and procedures.
• Research install and configure hardware software and networking for servers within multi-user operating and/or networking system environments.
• Administer and manage system security measures such as backups access control and disaster recovery to ensure and maintain system integrity and availability.

KNOWLEDGESKILLSANDABILITIES:

• Ability to support administer and troubleshoot all products associated with the services you support.
• Ability to communicate written and verbal with people having a variety of knowledge and expectations.
• Ability to manage and oversee multiple projects/activities simultaneously.
• Ability to support complex multi-user computer network systems.
• Ability to support complex software applications system back-up and data security techniques.
• Ability to support advanced troubleshooting and problem resolution techniques.
• Ability to train personnel in all phases of system support utilization and applications.
• Ability to solve technical computer problems.
• Ability to perform research and make recommendations to management on technical computer issues.
• Ability to perform work requiring lifting and/or physical exertion may be required.
• Ability to multi-task.
• Ability to work with others in a team environment.
• Ability to motivate people and build effective teams
• Ability to measure and improve quality of operations according to best practices of the industry.
• Knowledge of PowerShell
• Knowledge of TCP/IP
• Knowledge of Kerberos
• Knowledge of DNS/DHCP and Infoblox
• Knowledge of active directory

WHAT WE NEED FROM YOU:

• Experience with Azure
• Experience with AWS
• Experience with Accessibility testing
• Experience with M365 in a corporate environment
• Experience in Microsoft Windows Server Administration to include current Windows Server versions
• Experience working to resolve problems or in implementing new solutions
• Experience using a ticket management system for work prioritization and daily workload management
• Experience with VMware
• Experience with Active Directory
• Experience with PowerShell
• Ability to develop and manage user-oriented computing activities
• Ability to develop and coordinate training programs
• Ability to work on multiple projects/activities simultaneously
• Ability to work with DNS/DHCP and Infoblox
• Ability to communicate effectively

BENEFITS OF WORKING FOR THE STATE OF MAINE:

No matter where you work across Maine state government you find employees who embody our state mottoDirigo or I leadas they provide essential services to Mainers every day. We believe in supporting our workforces health and wellbeing with a valuable total compensation package including:

• Work-Life Balance Rest is essential. Take time for yourself using13 paid holidays 12 days of sick leaveand3 weeks of vacation leaveannually. Vacation leave accrual increases with years of service and overtime-exempt employees receive personal leave.
• Health Insurance Coverage The State of Maine pays85%-100%of employee-only premiums($11857.68-$13950.24annual value) depending on salary. Use this chart to find thepremium costsfor you and your family including the percentage of dependent coverage paid by the State.
• Health Insurance Premium Credit Participation decreases employee-only premiums by 5%. Visit the Office of Employee Health and Wellness for more information aboutprogram requirements.
• Dental Insurance The State of Maine pays 100% of employee-only dental premiums ($365.28 annual value).
• Retirement Plan The State of Maine contributes 14.11% of pay to the Maine Public Employees Retirement System (MainePERS) on behalf of the employee.
• Gym Membership Reimbursement Improve overall health with regular exercise and receive up to $40 per month to offset this expense.
• Health and Dependent Care Flexible Spending Accounts Set aside money pre-tax to help pay for out-of-pocket health care expenses and/or daycare expenses.
• Public Service Student Loan Forgiveness The State of Maine is a qualified employer for this federal program. For more information visit theFederal Student Aid office.
• Living Resources Program Navigate challenging work and life situations with our employee assistance program.
• Parental leaveis one of the most important benefits for any working parent. All employees who are welcoming a childincluding fathers and adoptive parentsreceiveforty-two (42) consecutive calendar days of fully paid parental leave. Additional unpaid leave may also be available under theFamily and Medical Leave Act.
• Voluntary Deferred Compensation Save additional pre-tax funds for retirement in a MaineSaves 457(b) account through payroll deductions.

State employees are eligible for an extensive and highly competitive benefits package covering many aspects of wellness. Learn about additional wellness benefits for State employees from the Office of Employee Health and Wellness.

Note: Benefits may vary somewhat according to specific collective bargaining agreements and are prorated for anything less than full-time.

Theres a job and then theres purposeful transformative work. Our aim is to create a workplace where you can learn grow and continuously refine your skills. Applicants demonstrate job requirements in differing ways and we appreciate that many skills and backgrounds can make people successful in this role.

As an Equal Opportunity employer Maine State Government embraces a culture of respect and awareness. We are committed to creating a strong sense of belonging for all team members and our process ensures an inclusive environment to applicants of all backgrounds including diverse race color sex sexual orientation or gender identity physical or mental disability religion age ancestry national origin familial status or genetics.

If youre looking for a great next step and want to feel good about what you do wed love to hear from you. Please note reasonable accommodations are provided to qualified individuals with disabilities upon request.

Thinking about applying

Research shows that people from historically excluded communities tend to apply to jobs only when they check every box in the posting. If youre currently reading this and hesitating to apply for that reason we encourage you to go for it! Let us know how your experience and passion set you apart.

If you require a paper application please download and print one HERE

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If you are unable to complete the online application please contact the Human Resources representative listed on the job opening you are interested in applying for. They will work with you for an alternative method of submitting.