Recipient Rights Officer (Non-Union) 26-24

Position: Recipient Rights Officer (Non-Union)

Position code: 26-24

Position Location: Administrative Building

Current Work hours: 40 HRS/WK Average-Salaried Position

Compensation Range: $63653.83-$87486.76 Annually

Supervisor: Wilbert Morris CEO

Date Position Posted: 3/20/2026

Internal Deadline: 4/2/2026

Requirements: High school diploma plus familiarity with the CMH system organizational skills and strong interpersonal skills. B.A. degree in social service-related field and experience with recipient rights preferred.

Testing Requirements: Recipient Rights Testing Typing Word Excel & Critical Thinking

All internal and external job applicants are required to use UltiPro to apply for this position. Please see the Sanilac County CMH website at and click on Employment.

JOB DESCRIPTION

Job Title: Recipient Rights Officer

Department: Administration

Location: CMH Administration Building

Supervisor: Chief Executive Officer CEO

Classification: Management

Prepared Date:

Reviewed By HR: 12/01/2014 12/01/2015; 2/13/17 12/01/2017 12/01/2018 12/2/2019 10/15/2020 3/8/2022 10/06/2022 11/16/2023 7/1/2024 6/12/2025

Revised By: Chief Executive Office CEO

Reviewed By Supervisor: 12/10/2019 10/20/2020 4/1/2022 11/26/2024

Revised Date: 01/14/2005; 2/16/2005 06/08/2007 07/16/2008; 9/25/2008 01/08/2010 03/11/2014 05/29/2015 02/17/2016; 2/13/17 06/01/2017 01/29/2019 10/06/2022 12/20/2022 11/16/2023 12/28/2023 03/19/2026

SUMMARY:

The Recipient Rights Officer will provide or coordinate the protection of recipient rights services for all directly operated or contracted agency services. This includes but is not limited to investigating complaints providing recipient rights training ensuring reports and statistics are prepared and assisting with advisory committees. The Recipient Rights Officer shall have no direct clinical service responsibility.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

• Provide or coordinate the protection of recipient rights for all directly operated or contracted services.
• Ensure that recipients parents of minor recipients and guardians or other legal representatives have access to summaries of the rights guaranteed by Chapter 7 and 7a of the Mental Health Code and are notified of those rights in an understandable manner both at the time services are initiated and periodically during the time services are provided to the recipient.
• Ensure that the telephone number and address of the office of recipient rights and the names of rights officers and rights advisors are conspicuously posted in all services sites.
• Maintain a record system for all reports of apparent or suspected rights violations received including a mechanism for logging in all complaints and a mechanism for secure storage of all investigative documents and evidence.
• Ensure that each service site is visited with the frequency necessary for protection of rights but in no case less than annually.
• Develop Recipient Rights trainings for both new staff and refresher classes for all individuals employed by the agency or by contract providers.
• Ensure that all individuals employed by the agency or contract agencies receive training related to recipient rights protection before or within 30 days after being employed and annually thereafter.
• Review the recipient rights policies and the rights system of each provider of mental health services under contract with Community Mental Health to ensure that the rights protection system of each provider is in compliance with the Mental Health Code and is of a uniformly high standard.
• Serve as consultant to the CEO and staff in matters related to recipient rights.
• Ensure that all reports of apparent or suspected violations of rights within the community mental health system are investigated in accordance with Section 778 of the Mental Health Code and that those reports that do not warrant investigation are recorded in accordance with the Code.
• Semi-annually and annually prepare and provide summary complaint data on the Rights System and operation of the Rights Office consistent with the requirements of Section 755 subsection (6) of the Mental Health Code to the Department of Community Health the Recipient Rights Advisory Committee Executive Director and the Sanilac CMH Board.
• Be readily accessible to recipients family members guardians and staff regarding matters of recipient rights.
• Be familiar with Mental Health Code MDHHS Administrative Rules and agency policies and procedures.
• Provide assistance and materials for summary of rights for recipients parents or guardians.
• Distribute complaint copies to appropriate persons.
• Responsible for receiving annual training in recipient rights protection.
• Review and process all agency Incident Reports. Each Incident Report is to be coded by the type of incident and date received and then processed for a monthly report that is submitted to clinical and supervisory staff.
• Responsible for tracking all potential Sentinel and Critical Events and presenting data to the Quality Improvement Committee for review. Also responsible for submitting Critical Event data to the Dept. of Health and Human Services as required.
• Prepare and/or review agency policies procedures and standards required by statute or rule relating to the rights of recipients.
• Supervise the functions of Rights Advisors to ensure that mental health services are provided in a manner that guarantees and protects the civil constitutional and treatment rights of all recipients.
• Report on Rights Office activity to the Recipient Rights Advisory Committee bi-monthly or as required under their by-laws.
• Attend all Behavior Management Committee meetings as an ex-officio member to review and provide comment on restrictive and/or aversive treatment plans.

• Perform other duties as assigned

COMPETENCIES FOR MANAGERIAL STAFF

Sanilac CMH staff are dedicated to providing services to the community to improve lives. When they see a task that needs to be completed they step in to assist or are first in line to help the Agency in promoting recovery discovery and independence. Each staff member works within their strengths and collaborates with their coworkers so that collectively we are a stronger whole. Staff provide positive feedback and suggestions to improve the quality of care in the Agency. They hold their coworkers the individuals they serve and the community in high esteem.

To perform the job successfully an individual should demonstrate the following competencies:

Initiative/Organization/Reasoning:

• Takes initiative and steps in to take on difficult challenges.
• Willing to identify problems and work to resolve them in the early stages.
• Plans and organizes work activities and uses time efficiently.
• Properly organizes and carries out job tasks in a timely manner.
• Sets expectations and monitors delegated activities.
• Know and understands job expectations and is willing to expand job knowledge and skills to be more effective to the Agency and the individuals served.
• Is enthusiastic about the Agencys Mission and is a positive influence for co-workers and individuals served.
• Demonstrates an understanding of and adherence to Agency policies and procedures and is willing to provide suggestions to make policies and procedures more efficient.
• Is willing to think outside of the box while able to make sound decisions and taking actions based on sound reasoning and weighing possible outcomes.

Ethics/Teamwork:

• Consistently treats all people with dignity and respect.
• Demonstrates expected ethics and principles.
• Accepts responsibility for actions and follows through on commitments.
• Demonstrates ability and willingness to work cooperatively and effectively as part of a team.
• Willingly acknowledges team members and co-workers value to your work.

Emotional Intelligence:

• Verbal and written communication is constructive effective respectful and clear.
• Exhibits confidence in others takes action and reacts well under pressure.
• Willing to take the time to learn about co-workers personality so that working together is more effective.
• Willingness to ask questions listen to others ideas and understand how the impact of your work impacts your co-workers/team.
• Provides direction to subordinates and provides regular feedback/responsible for subordinate activities.
• Willing/Ability to be cost conscious. Works within budget/develops and implements cost saving methods.
• Staff are expected to learn and understand job functions and carryout tasks in a proficient manner.

SUPERVISORY RESPONSIBILITIES

Manage subordinate supervisors and staff; responsible for overall direction coordination and evaluation. Carry out supervisory responsibilities in accordance with organizations policies and applicable laws.

Responsibilities include interviewing and training employees; planning assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems

QUALIFICATIONS REQUIREMENTS:

To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE:

High school diploma plus familiarity with the CMH system organizational skills and strong interpersonal skills. B.A. degree in social service-related field and experience with recipient rights preferred.

LANGUAGE SKILLS:

Ability to read analyze and interpret common scientific and technical journals financial reports and legal documents. Ability to respond to common inquiries or complaints from customers regulatory agencies or members of the business community. Ability to write speeches and articles for publication that conform to prescribed style and format. Ability to effectively present information to top management public groups and/or boards of directors.

MATHEMATICAL SKILLS:

Intermediate Skills: Ability to calculate figures and amounts such as discounts interest commissions proportions and percentages. Has the ability to apply concepts of basic algebra and geometry.

REASONING ABILITY:

Ability to define problems collects data establish facts and draw valid conclusions. Has the ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

CERTIFICATES LICENSES REGISTRATIONS:

Valid Drivers license.

COMPUTER SKILLS

To perform this job successfully an individual should have knowledge of Word Processing and Excel software. Typing speed of 45 wpm is recommended. Candidate must be able to demonstrate communication and judgment skills via written format through testing or other means requested.

OTHER SKILLS AND ABILITIES:

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job the employee is regularly required to sit and talk or hear. The employee is occasionally required to stand; stoop/kneel use hands to finger handle or feel objects tools or controls; and reach with hands and arms.

The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision distance vision color vision peripheral vision depth perception and the ability to adjust focus.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

Sanilac County CMH embraces an employment environment that promotes recovery and discovery a person-centered approach to treatment/services and cultural competence. An employee in this or any position is expected to support the employment environment. This includes having lived experience with behavioral health issues.

Required Experience:

Unclear Seniority