Shield Team Delivery Manager

About Us

Lets go on an adventure together!

Hey there were G Adventures. Were one of the worlds leading small group travel companies and weve always believed that travel isnt just about where you go its about how it changes you.

For the last 35 years weve set out to do things differently. No cookie-cutter tours. No giant buses or cruise ships. And not to mention as few selfie sticks as possible. Just real humans travelling your heart out across the world with open minds and a non-stop desire to make our planet better simply by exploring it.

At G Adventures our DNA (or GNA if you will) is built on belonging where bringing your authentic self to work every day isnt just accepted its downright celebrated. For our office crew you wanna rock a t-shirt with your dogs face on it We say go for it. For our Chief Experience Officers you wanna hit the road and call some of the most epic places on Earth your home office We love that and weve got you. Wanna spend your days with people you genuinely like Us too and were pretty sure youll fit right in wherever that is.

Now about that career of yours this is the kind of place where you can spread your wings and truly grow into your role. The best part You get to do it all alongside a passionate freakishly talented one-of-a-kind bunch excited to produce top-notch work and spread a ridiculous amount of goodness at the same time.

Feel like this could be the right fit We think so too and were already way too excited to meet you.

What Youll Do

• Lead sprint planning backlog refinement sprint reviews and retrospectives for the Shield Team

• Manage and balance team workload across:

  • Production incidents and service degradations

  • Defect remediation and stabilization work

  • Platform modernization and technical debt reduction

• Coordinate incident response including triage prioritization escalation and resolution

• Facilitate post-incident reviews and ensure follow-up actions reduce repeat issues

• Lead delivery execution for Platform Systems modernization initiatives

• Partner with Architecture and Engineering to break down modernization work into executable increments

• Own intake and prioritization processes for incidents defects and platform work

• Maintain visibility into team capacity work-in-progress and delivery risks

• Serve as Scrum Master for the Shield Team adapting Agile practices to a sustaining and modernization environment

• Coordinate onboarding and enablement for new engineers joining the Shield Team

• Provide clear timely updates on incidents delivery progress and platform risk

What You Bring

• 5 years of experience in software delivery sustaining engineering or platform operations

• Experience acting as a Scrum Master delivery lead or similar role in an engineering environment

• Hands-on experience supporting production systems in cloud-native (AWS) environments

• Strong understanding of Agile delivery DevOps practices and modern platform architectures

• Proven ability to manage competing priorities in high-impact interrupt-driven teams

• Strong communication skills with the ability to translate technical topics into business impact

Nice to Have

• Experience modernizing legacy or hybrid platforms to cloud-native architectures

• Familiarity with enterprise SaaS integrations such as Salesforce and/or Workday

• Experience working with distributed or globally located engineering teams

• Background in incident management operational readiness or reliability initiatives

Why This Role Matters

The Shield Team exists to safeguard production protect customers and strengthen the platform for the future. As the Shield Team Delivery Lead you will ensure critical issues are resolved quickly while driving the modernization work that reduces risk and improves resilience over time.

Additional Information

• Base Salary Hiring Range: $90000.00 - $110000.00 CAD annually

• Eligible for an annual performance-based bonus

Final salary offered will fall within the posted salary range and will vary based on the candidates skills experience and qualifications

Note:

• This is a recruitment posting for an existing vacancy.

What Do We Offer You

• Competitive Total Rewards Package including exclusive travel perks!

• Additional days off including on your birthday!

• Vacation time for you to recharge

• Enhanced Parental Leave

• Meaningful Employee Recognition Program

• Learning and Growth Opportunities

• Employee Resource Groups

*Applicable based on location*

Please note that Artificial Intelligence (AI) is used in the selection or interview process.

G Adventures is an equal opportunity employer committed to fostering a diverse and inclusive work environment. We consider all qualified applicants.