Join Us in Shaping the Future of Health Care

At MVP Health Care our commitment to meeting the needs of our customers goes beyond our health plans. Were shaping the future of health careand as an intern youll be part of it! Dive into a world of innovation working alongside experienced professionals who are passionate about making a difference.

This is more than an internship; its an opportunity to build skills gain confidence and make a meaningful impact while discovering what a career in a transforming industry can look like.

Whats in it for you:

Our internship program is designed to provide a comprehensive learning experience.

• Build Real Skills: Gain handson experience practical skills and industry knowledge through meaningful work and targeted learning opportunities.

• Work on Impactful Projects: Contribute to real projects that support business priorities and address realworld health care challenges.

• Grow Your Network: Connect with leaders mentors and fellow interns through networking events and everyday collaboration.

• Learn from Mentors: Receive guidance and feedback from experienced professionals who are invested in your growth.

• Give Back: Participate in community service initiatives and be part of an organization committed to making a difference.

• Support Your WellBeing: Experience a supportive culture with programs that promote balance and wellbeing.

• Launch Your Career: Join an awardwinning inclusive workplace and explore a future in a growing evolving industry.

About the Opportunity

We are seeking a Research Intern to support the Customer Experience team at a New York regional not-for-profit health plan. This role is responsible for supporting ongoing customer provider and other stakeholder research efforts that inform experience strategy product improvements and service design across multiple lines of business (including Medicare Medicaid and Commercial).

The Research Intern will partner closely with senior researchers CX strategists and business leaders to manage quantitative and qualitative methodologies (especially survey) and support our growing Voice of the Customer program. This role is ideal for an earlycareer researcher who is passionate about improving healthcare experiences interested in developing their skills with AI tools and eager to explore how customer insights can be used to drive business decisions and make meaningful customer experience improvements.

Qualifications youll bring:

• Education Licensures & Certifications
• Currently pursuing or recently completed a Bachelors or Masters degree in UX Marketing Business Psychology Data Science or a related field
• Years of Experience (Required & Preferred)
• Undergraduate students must be a junior or senior at an accredited institution or have graduated within 12 months of the program. Graduate students must be enrolled at an accredited institution or have graduated within 12 months of the program.
• Portfolio of academic professional or personal research projects preferred demonstrating experience with UX/CX research methods data analysis insight synthesis and storytelling (e.g. surveys interviews usability testing dashboards or visual reports).
• Required Job Skills
• Foundational understanding of UX and/or CX research methods including surveys interviews usability testing and qualitative synthesis
• Strong analytical thinking and attention to detail
• Ability to clearly communicate insights through storytelling presentations and visualizations
• Comfort working with data and learning new tools or platforms
• Strong collaboration skills in a crossfunctional and remote environment
• Ability to manage multiple tasks with guidance in a fastpaced environment
• Interest in healthcare member experience and service improvement
• Curiosity to foster innovation and pave the way for growth
• Humility to play as a team
• Commitment to being the difference for our customers in every interaction

Your key responsibilities:

• Support lead researchers with the execution of customer and user research studies including: Survey design data cleaning analysis and reporting
• Help synthesize data from feedback programs into clear actionable insights
• Maintain and contribute to a centralized repository of research insights visual assets and best practices
• Create engaging data visualizations dashboards and reports that translate complex findings into clear narratives for business and experience leaders
• Support ongoing experience measurement programs (e.g. CSAT NPS CX tracking) and help identify trends and opportunities
• Explore and evaluate emerging AIenabled research tools to improve research efficiency and insight generation
• Participate in specific Intern projects and activities with other interns in the summer program
• Contribute to our humble pursuit of excellence by performing various responsibilities that may arise reflecting our collective goal of enhancing healthcare delivery and being the difference for the customer.

Where youll be:

Location: Hybrid

Pay Transparency

MVP Health Care is committed to providing competitive employee compensation and benefits packages. The base pay range provided for this role reflects our good faith compensation estimate at the time of posting. MVP adheres to pay transparency nondiscrimination principles. Specific employment offers and associated compensation will be extended individually based on several factors including but not limited to geographic location; relevant experience education and training; and the nature of and demand for the role.

We do not request current or historical salary information from candidates.

MVPs Inclusion Statement

At MVP Health Care we believe creating healthier communities begins with nurturing a healthy workplace. As an organization we strive to create space for individuals from diverse backgrounds and all walks of life to have a voice and thrive. Our shared curiosity and connectedness make us stronger and our unique perspectives are catalysts for creativity and collaboration.

MVP is an equal opportunity employer and recruits employs trains compensates and promotes without discrimination based on race color creed national origin citizenship ethnicity ancestry sex gender identity gender expression religion age marital status personal appearance sexual orientation family responsibilities familial status physical or mental disability handicapping condition medical condition pregnancy status predisposing genetic characteristics or information domestic violence victim status political affiliation military or veteran status Vietnam-era or special disabled Veteran or other legally protected classifications.

To support a safe drug-free workplace pre-employment criminal background checks and drug testing are part of our hiring process. If you require accommodations during the application process due to a disability please contact our Talent team at.