Technology Operations Specialist

Job Description:

At Bank of America we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients teammates communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace attracting and developing exceptional talent supporting our teammates physical emotional and financial wellness recognizing and rewarding performance and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America you can build a successful career with opportunities to learn grow and make an impact. Join us!

Position Summary:

Technology Operations Specialist professional will get an opportunity to work on managing self service applications. Key responsibilities includes providing operational support performing application releases and deploying hotfixes or patches. They should be able to work as a team with other technical teams such as Networking GIS Server and/or DBA teams etc. to analyze data connectivity to determine system failure point or root cause during outages.

• The ideal candidate must be self-motivated proactive attention to detail with strong communication & analytical skills.
• Participate in Disaster Recovery and Resiliency

Required Qualifications:

• Linux/Unix systems administration experience
• Experience with troubleshooting tools such as: GREP Splunk (creating dashboard monitoring alerts queries) Dynatrace etc.
• Ability to interact with customers and provide exceptional technical services.
• Ability to investigate and analyze systems logs from the infrastructure work with vendors to analyze and determine root cause.

Desired Qualifications:

• Strong analytical skills/problem solving/conceptual thinking and troubleshooting skills.
• Excellent verbal and written communication skills; Effective communication and collaboration skills.
• Proven ability to work independently multi-task and effectively work in a complex environment with a global team structure.
• Proven team player who can work comfortably in a large multicultural environment.
• Must be detail oriented and organized.
• Incident Change and Problem Management experience
• Knowledge of SQL and database queries a plus
• Knowledge of Java a plus.

Job Description:
This job is responsible for the planning development and implementation of infrastructure solutions to meet specific deployment requirements aligned with available playbooks and technical blueprints. Key responsibilities include providing and communicating technology solutions across audiences and participating in projects and activities related to special initiatives or operations. Job expectations include leading the resolution process for problems adhering to defined practices and policies to obtain results and establishing input/output processes and working parameters for systems.

Responsibilities:

• Manages stability resiliency reliability and performance of supported systems
• Fulfills requests from business users and operations and communicates technical status updates with appropriate teams
• Captures and translates business requirements into infrastructure and/or system design for specific implementations and collaborates with technology stakeholders Solution Delivery Management teams Technology Project Management teams Solutions Engineering teams and technical service providers for system design and deployment
• Supports change implementations proactively identifies potential issues resulting from the changes and performs access and/or physical provisioning/deprovisioning (additions modifications and deletions) for infrastructure and applications
• Provides consulting services to Core Technology Infrastructure (CTI) and technical partners executes procedures reliably and escalates appropriately to solve incidents quickly
• Provides release support when needed and manages engagement across audiences
• Provides full lifecycle management of the infrastructure and application environments

Skills:

• Innovative Thinking
• Production Support
• Result Orientation
• Risk Management
• Solution Design
• Adaptability
• Analytical Thinking
• Collaboration
• Influence
• Solution Delivery Process
• Architecture
• Automation
• DevOps Practices
• Project Management
• Stakeholder Management

Shift:

Hours Per Week:

Pay Transparency details