Senior Consultant, Productivity

Are you ready to make an impact

West Monroe is seeking a Senior Consultant to join our Operations Excellence Practice within our Productivity discipline. Our teams partner with clients to solve complex operational challengeshelping organizations redesign how work gets done by combining process optimization workforce insights and technology (including AI) to unlock measurable productivity gains.

Unlike traditional process improvement roles our consultants work at the intersection of strategy and execution translating ambiguous business problems into actionable solutions that drive real financial and operational outcomes.

What Youll Do

Solve complex operational problems in a client-facing environment

• Structure and lead analyses of current-state operations to identify inefficiencies across processes workforce utilization and performance management systems
• Translate business challenges into data-driven insights and actionable recommendations
• Work directly with client stakeholders to align on priorities trade-offs and implementation plans

Drive process and workforce optimization initiatives

• Redesign business processes to improve throughput reduce cost and enhance quality
• Analyze labor models workforce productivity and capacity to identify optimization opportunities
• Develop quantified value cases (e.g. cost savings cycle time reduction capacity unlock) to support recommendations

Enable AI and technology-driven productivity improvements

• Identify and prioritize opportunities to embed AI and automation into workflows
• Design future-state processes that incorporate AI augmentation decision support and workflow automation
• Partner with technical teams to translate business requirements into scalable solutions

Deliver results and support implementation

• Support end-to-end project delivery from diagnostic through execution
• Build tools models and dashboards (often in Excel or similar platforms) to track performance and outcomes
• Help drive adoption by working closely with client teams during implementation

Contribute to team and client growth

• Mentor junior team members and contribute to a high-performing team environment
• Support business development through research proposal development and client presentations
• Build relationships with clients and within the broader West Monroe network

What Youll Bring

• 46 years of experience ideally within a management consulting environment or in a highly analytical project-based role
• Experience solving problems related to business process optimization workforce/labor analytics or operational performance improvement
• Demonstrated ability to break down ambiguous problems and develop structured data-driven solutions
• Experience building quantitative models (e.g. cost capacity productivity or ROI analyses)
• Exposure to or experience with AI automation or advanced analytics applied to business processes (e.g. workflow automation decision support tools GenAI use cases)
• Strong communication skills with the ability to clearly present insights to both technical and non-technical stakeholders
• Proven ability to work in a client-facing fast-paced consulting environment

Preferred:

• Prior experience at a consulting firm
• Experience with Lean Six Sigma or similar methodologies (applied in a business context)
• Experience contributing to proposals workplans or client presentations

Additional Requirements

• Bachelors degree in a relevant field (e.g. business engineering operations analytics)
• Ability to travel (50%)
• Eligibility to work in the United States without sponsorship

Other consultancies talk at you.
At West Monroe we work with you.

Were a global business and technology consulting firm passionate about creating measurable value for our clients delivering real-world solutions.

The combination of business and technology is not new but how we bring them together is unique. Were fluent in both. We know that technology alone is not the answer but how we apply it is. We rely on data to constantly adapt and solve new challenges. Actions that work today with outcomes that generate value for years to come.

At West Monroe we zero in on the heart of the opportunity getting to results faster and preparing people for whats next.

Youll feel the difference in how we work. We show up personally. Were right there in the room with you co-creating through the challenges. With West Monroe collaboration isnt a lofty promise but a daily action. We work together with you to turn vision into clear action with lasting impact.

West Monroeis an Equal Employment Opportunity Employer
We believe in treating each employee and applicant for employment fairly and with dignity. We base our employment decisions on merit experience and potential without regard to race color national origin sex sexual orientation gender identity marital status age religion disability veteran status or any other characteristic prohibited by federal state or local law. To learn more about diversity equity and inclusion at West Monroe visit If you require a reasonable accommodation to participate in our recruiting process please inquire by sending an email to .

Please review our current policy regarding use of generative artificial intelligence during the application process.

If you are based in California we encourage you to read West Monroes Notice at Collection for California residents provided pursuant to the California Consumer Privacy Act (CCPA) and linkedhere.