Current Opening Associate SaaS Application Support Engineer REMOTE

ISE is seeking an Associate SaaS Application Support Engineer to join our team. Your role will be to provide technical assistance and quality assurance for our clients as they leverage our platform. You will be working primarily as technical support with a team that values integrity quality dedication and education as we continue to build our platform.

What youll do at ISE:

• Monitor support channels for client service requests during normal business hours
• Contribute manual and automated testing during the QA cycle
• Synthesize client asks into reports/queries
• Investigate technical issues that our clients encounter and respond accordingly
• Escalate issues to the development and devops teams as needed providing detailed steps to reproduce pertinent system logs and steps to reproduce
• Contribute to helpdesk documentation as new issues arise or new solutions are dis-covered
• Manage and monitor the backlog of service tickets
• Attend standing meetings with clients to discuss issues and maintain clients relations
• Test new releases and provide input to potential support issues

What you bring to the table:

• 1-3 years of relevant experience in a customer focused position involving technical knowledge of a companys products and services OR a bachelors degree or certification in a relevant technical field
• Professional written and interpersonal skills are essential when communicating with customers and clients
• Ability to prioritize and manage several milestones and tasks efficiently
• General fluency in various technical domains
• Experience with SQL and some knowledge of common programming languages
• Familiarity with cloud watch logs and browser development tools

Nice to have:

• RDBMS database experience
• Experience with manual regression testing
• AWS Certification or other certification in relevant computer technology
• Knowledge of common network protocols like HTTP TCP DNS etc
• Familiarity with Selenium/Selenide automated testing
• Jira Service Management/Confluence or similar support platforms experience
• Experience working with the Software Development Lifecycle
• Located in Baltimore Maryland or southern California to better serve our clients

Salary:

$55K-$75K according to experience

If you dont think you meet all of the criteria above but are still interested in the job please apply. Nobody checks every box and were looking for someone excited to join the team.

What we bring to the table:

• Check out for full details
• Work that matters; projects that impact peoples everyday life and wellbeing
• Quality integrity dedication and education: our core values
• Life balance: flexible schedule work from home options unlimited vacation
• $0 health premium plan option including spouse and family
• Opportunities to research and publish speak at major security events and conferences
• Leadership and peers that support and mentor you: your growth is our growth your success is our success
• Relaxed and fun environment: ditch the suit and tie sit or stand at your desk or find a sofa
  

How youll learn at ISE:

Everyone has a mentor or two or three sometimes. We hold you and ourselves accountable for your advancement. Youll learn directly from your mentor your colleagues resources vetted by the team and at regular firetalk lunches by your peers oh and lunch is on us once a week in the office. You also have access to paid training workshops university courses certification courses and well pay for the certs too. Want to learn a new skill that you arent currently using but want to Great! Innovation is keynew technology is important.

About ISE:

ISE is an independent security consulting and software firm headquartered in Baltimore Maryland dedicated to securing high value assets for global enterprises and performing groundbreaking security research. Using an adversary-centric perspective driven by our elite team of analysts and developers we improve our clients overall security posture protect digital assets harden existing technologies secure infrastructures and work with development teams to ensure product security prior to team enjoys working in a creative educational and comfortable environment where they can thrive professionally.

Building a Better Community:

We value different viewpoints and fresh perspectives. We embrace people who challenge our thinking and question the status quo. We are opposed to narrow minded exclusionary and discriminatory viewpoints or practices that inherently undermine our creative process hinder growth and impede innovation.

Need more info

Be sure you spend some time at and . Make sure you look through all the perks on the Careers page then check out our Research and Blog our events page for the IoT Village and About page. Follow us on Twitter @ISEsecurity and @IoTvillage