Position Summary / Purpose

Support multiple Project Managers and their teams in creatinghigh levelsof customer satisfaction byestablishingcollaborative relationships among the project teams and constituent groups resolving issues withcustomersand promoting the concept of integrated systems.

Assistin the coordination schedulingand facilitation of thetimelyand profitable delivery of all servicesto rapidly returncustomersproperty to pre-loss condition.

Principle Duties and Responsibilities

• Supportfacilitateand coordinate the work of multiple project teams and Project Managers

• Identifyand remove barriers to successful completion of overallprojects

• Serve as primary point of contact with external vendor representatives insurance adjusters project managersandcustomers

• Develop customer material allowances and selectionsheets

• Complete and track contracts invoices submittalsand estimates

• Providetimelyproject status updates to Project Managers

• Maintain project workfiles

• Prepare change orders andsupplements

• Facilitate customer warranty and satisfactionsurveys

• Secure client payments

• Schedule all team technicians

• Support the hiring of all teamtechnicians

• Manage team technicians
  
  

Additional Duties and Responsibilities

• Maintain projectfiles

• Attend companymeetings

• Perform production work asnecessary

• Additionalduties as requestedsuch as answering phones other TCdutiesetcin the event ofabsences.

  
  

Working Relationships and Scope

• Establishes collaborative relationships among project and constituentgroups

• Coordinates with Marketing for follow-up and job evaluation with customers

• Coordinates with customer and administration function fortimelycollection of project payment
  
  

PerformanceCompetencies

• Oral CommunicationThe individual speaks clearly and persuasively in positive or negative situations. Effective in one-on-one and small group situations. Adaptable and able to think onhis/herfeet. Able to effectively communicate with customers in understandable terms.

• Written CommunicationWrites clear precisewell organizedlettersand emails.The individual edits work for spelling usesappropriate vocabularyand has impeccable grammar.Is able toread and interpret written information.

• Team BuildingAchieves cohesion and effective team spirit with peers subordinatesand subcontractors. Sustains a climate characterized by open honest relationships where differences are constructively resolvedrather than ignored suppressedor denied. Shares credit for accomplishments.

• Planning and OrganizingHas the ability to see the overall job from start to finish.In understanding the steps to be taken resourcesand time can effectively create a timeline for the job. Coordinates plans with other managers.

• Customer FocusCombines empathy forcustomerssituationwith time and budget constraints to effectively manage and exceedcustomersexpectations.

• TechnologyRegularly uses standard word processing and spreadsheet software tools to enhance efficiency and accuracy of work performed. Effectively uses communication devices and technology to collect reviewand forward field activity reporting.
  
  

Qualifications-Knowledge Skillsand Abilities

• Education and Experience

Highschool diploma(or GED)plus three (1) to five (2) years of experience working inconstructionor restoration industry.

• Financial Reports and Budgeting

Ability to review completed job costing assess performanceandidentifyareas for improvement.

• Technical Skills

Proficient technical skills experienceand certification in the areasof service the company provides.

• Mathematical Skills

Adequate math skills. Able toquickly and effectively translate remaining workintomanpowerplanning project completion times and review and assess labor time reporting. Effectively project jobcosts based on workremaining.

• Negotiation Skills

Wins by creating advocates not enemies when negotiating.

• Computer Skills

Demonstrates intermediate to advancedproficiencyin the use of computers and computer software especially MS Word and Excel. Experience with Xactimate software is a plus.

• Listening Skills

Effective in receiving feedback and input from customers and employees probing foradditionalinformation or unspoken issues and providingtimelyresponse.

• Certificates Licenses and Registrations

Nonefor this position.