Business Systems Analyst, Legal Operations

Were in an unbelievably exciting area of tech and are fundamentally reshaping the data storage industry. Here you lead with innovative thinking grow along with us and join the smartest team in the industry.

This type of workwork that changes the worldis what the tech industry was founded on. So if youre ready to seize the endless opportunities and leave your mark come join us.

THE ROLE

The Business Systems Analyst Legal Operations will design optimize and support the systems and workflows that power our global Legal function. This role translates Legal and business objectives into scalable processes data models and technology solutionsenabling higher productivity better decision-making and responsible use of automation and AI across the Legal portfolio.

You will partner closely with Global Legal Ops & Enablement (GLOE) Legal practice groups Finance HR DTG/IT and external vendors to build and maintain an integrated ecosystem (e.g. ServiceNow Legal Service Delivery CLM/CM knowledge/AI tools matter management ebilling and reporting).

WHAT YOULL DO

Strategy & Business Partnership

• Partner with Legal and business leaders to understand goals pain points and priorities; translate them into clear system and process requirements.

• Map endtoend Legal workflows (intake triage selfservice assignment execution closure and analytics) and identify opportunities for standardization automation and risk reduction.

• Help shape the Legal technology roadmap including tradeoffs across run-the-business enhancements and change-the-business initiatives.

Solution Design & Delivery

• Translate highlevel requirements into detailed user stories process flows acceptance criteria and test plans.

• Work with DTG/IT vendors and Legal stakeholders to design solutions that are scalable secure and aligned with corporate architecture and data governance standards.

• Support configuration and integration work across platforms (e.g. ServiceNow CLM Salesforce knowledge/AI tools) in partnership with technical teams.

• Coordinate and execute functional testing UAT and defect triage ensuring highquality releases.

Data Reporting & Analytics

• Define and maintain metrics and dashboards for Legal (e.g. intake volume cycle times SLA performance selfservice adoption NPS/CSAT AIenabled use cases).

• Partner with Finance FP&A and Legal leadership on data sets that support budgeting resource planning and portfolio prioritization.

• Ensure data quality and integrity across systems including master data matter metadata contract metadata and knowledge objects.

Change Management & Enablement

• Develop and execute change management plans (communications training documentation office hours) to drive adoption of new tools and processes.

• Create and maintain playbooks knowledge articles and selfservice content for Legal and business users.

• Gather feedback postlaunch monitor performance against expected outcomes and iterate to improve.

Run-the-Business Operations

• Own and prioritize the enhancement and defect backlog for key Legal systems in partnership with product owners and service owners.

• Triage incoming requests ensuring clear scope impact assessment and alignment to roadmap and capacity.

• Act as a Level 2/3 point of contact for complex issues coordinating with DTG/IT and vendors to resolve them.

We are primarily an in-office environment and therefore you will be expected to work from the Santa Clara CA or Lehi UT office in compliance with Everpures policies unless you are on PTO or work travel or other approved leave.

WHAT YOU BRING

• 4 years of experience in Business Systems Analysis Business Operations or Program Management in a technologydriven environment; Legal Operations or G&A experience strongly preferred.

• Proven track record translating business requirements into system designs user stories and testable acceptance criteria.

• Demonstrated experience with one or more of the following:

• ServiceNow (ideally Legal Service Delivery or other G&A modules)

• Contract lifecycle management (CLM) or matter management platforms

• Salesforce or other enterprise SaaS platforms

• Knowledge management and/or AIenabled workflows (search summarization drafting classification etc.).

• Strong process design and documentation skills (BPMN or similar) including running workshops mapping current/futurestate and identifying automation opportunities.

• Solid data and analytics skills: able to define KPIs design dashboards and interrogate data for trends and root causes; experience with modern analytics stack (e.g. Snowflake for data warehousing and Tableau for visualization).

• Experience working in crossfunctional matrixed organizations with IT Finance HR Sales Ops or similar partners.

• Excellent communication skills with the ability to tailor messaging for attorneys executives technical teams and end users.

• Comfort managing multiple projects and stakeholders in afastpaced highgrowth environment.

Preferred Experience

• Prior experience working in or closely with a corporate Legal department (e.g. Legal Operations Compliance Privacy IP Commercial Employment Litigation).
• Handson experience with ServiceNow configuration in a business/system analyst or product owner capacity.
• Background in legal tech process improvement or shared services (e.g. G&A transformation ticketing/intake systems workflow automation).
• Familiarity with change management frameworks (e.g. Prosci/ADKAR) and training design.
• Experience supporting or implementingAI/automation initiatives in a controlled governancedriven way.

Lehi Salary Range: $89000 - $134000

Santa Clara Salary Range: $126000 - $189000

#LI-TH3 #LI-ONSITE

WHAT YOU CAN EXPECT FROM US:

• Innovation: We celebrate those who think critically like a challenge and aspire to be trailblazers.
• Growth: We give you the space and support to grow along with us and to contribute to something meaningful. We have been named Fortunes Best Workplaces in Technology Fortunes Best Workplaces in the Bay Area and certified as a Great Place to Work!
• Team: We build each other up and set aside ego for the greater good.

And because we understand the value of bringing your full and best self to work we offer a variety of perks to manage a healthy balance including flexible time off wellness resources and company-sponsored team events. Check out for more information.

ACCOMMODATIONS AND ACCESSIBILITY:

Candidates with disabilities may request accommodations for all aspects of our hiring process. For more on this contact us at if youre invited to an interview.

OUR COMMITMENT TO A STRONG AND INCLUSIVE TEAM:

Were forging a future where everyone finds their rightful place and where every voice matters. Where uniqueness isnt just accepted but embraced. Thats why we are committed to fostering the growth and development of every person cultivating a sense of community through our Employee Resource Groups and advocating for inclusive leadership.

Everpure is proud to be an equal opportunity employer. We do not discriminate based upon race religion color national origin sex (including pregnancy childbirth or related medical conditions) sexual orientation gender gender identity gender expression transgender status sexual stereotypes age status as a protected veteran status as an individual with a disability or any other characteristic legally protected by the laws of the jurisdiction in which you are being considered for hire.

Join us and bring your best.

Bring your bold.

Pure and simple.