AVP, Enterprise Infrastructure Support

Work Location:

Hours:

Line of Business:

Pay Details:

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidates skills and experience job-related knowledge geographic location and other specific business and organizational needs.

As a candidate you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Accountabilities:

• Lead and manage a team of Infrastructure Support Specialists Product Owners and Engineers responsible for 24/7 global L1 Network Support and L2 support services across Network Security Tools Public Cloud Private Cloud and the TD enterprise delivery pipeline.
• Serve as Product Owner for TDs Network Operations Tools defining strategy priorities and enhancements.
• Develop and execute support strategies for more than 200 global TD resources including oversight of two managed service providers.
• Set direction for the discipline ensuring alignment to enterprise standards and best practices.
• Apply deep enterprise and industry knowledge to guide functional design policy development and operating standards.
• Provide coaching and strategic guidance to practitioners partners and executives.
• Partner with leadership to manage portfolio priorities and financials identifying efficiencies and emerging opportunities across Engineering.
• Facilitate strategic discussions with senior leaders and influence longterm direction through roadmaps frameworks and recommendations.
• Establish operational direction and collaborate across teams to achieve shared goals with a focus on longterm planning.

Shared Accountabilities:

• Ensure adherence to all delivery frameworks and methodologies and applicable compliance requirements
• Ensure Function follows applicable internal and external requirements while ensuring risks are identified and monitored and key controls and processes are effectively managed
• Lead relationship with Engineering Product Owners and provide regular operational reporting which will allow for product improvements both tactical and strategically.
• Lead or contribute to cross-functional / enterprise initiatives as an organizational or subject matter expert helping to identify risk / provide guidance for complex situations
• Define the OKRs in partnership with Management team and engineering stakeholders across supported platforms
• Keep abreast of emerging industry trends product needs/visions and evolving regulatory requirements assessing potential impacts to platform resiliency.
• Maintain a culture of risk management and control supported by effective processes in alignment with risk appetite

Skills Education & Experience:

• 15 years of relevant experience managing Critical Enterprise infrastructure in a large-scale regulated business
• Experience Managing Network Public Cloud (Azure GCP) Private Clouds Security Applications
• 15 years of demonstrated cross functional Major incident management
• 5 years of infrastructure product management/development with a focus on operational tooling
• Demonstrated ability to manage relationships with engineering product owners across Infrastructure and security domains with a focus on operational improvements.
• Demonstrated ability to drive efficiently with Incident Automation
• Vendor Management

Who We Are:

TD is one of the worlds leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day we strive to make every interaction product and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada the United States and around the world. More than 95000 TD colleagues bring their skills talent and creativity to foster deeper relationships ensure disciplined execution and build a simpler faster banking experience. TD is deeply committed to being a leader in client experience that is why we believe that all colleagues no matter where they work are client facing. Together we are reimagining what banking can be for our clients colleagues and communities.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial physical and mental well-being goals. Total Rewards at TD includes a base salary variable compensation and several other key plans such as health and well-being benefits savings and retirement programs paid time off banking benefits and discounts career development and reward and recognition programs. Learn more

Additional Information:
Were delighted that youre considering building a career with TD. Through regular development conversations training programs and a competitive benefits plan were committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations requirements.

Colleague Development

If youre interested in a specific career path or are looking to build certain skills we want to help you succeed. Youll have regular career development and performance conversations with your manager as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If youre passionate about helping clients and building deep lasting relationships TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

Were committed to your success and foster a respectful workplace where diverse perspectives are valued everyone has fair opportunities to grow and you can unlock your full potential to achieve your career goals. Here at TD we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that youve got everything you need to succeed in your new role.

Interview Process
Well reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if youd like accommodations (including accessible meeting rooms captioning for virtual interviews etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):