Production Support Engineer SQL Unix/Linux Windows & OpenShift

Role Overview

• Provide critical technical support for production environments.
  

• Ensure system stability availability and compliance with organizational standards.
  

• Maintain high service quality through effective monitoring troubleshooting and issue resolution.
  

Key Responsibilities

• Monitor and maintain production systems across Unix/Linux Windows Mainframe and containerized environments.
  

• Troubleshoot and resolve production issues in real time to minimize system downtime.
  

• Support and manage Stonebranch workflow automation and OpenShift containerized applications.
  

• Execute maintain and optimize SQL queries and database operations.
  

• Develop and maintain automation scripts using Shell Scripting and Python.
  

• Respond to and resolve production incidents including IT risk and compliance-related issues.
  

• Document incidents resolutions procedures and knowledge base articles.
  

• Collaborate with development and infrastructure teams to improve system performance and reliability.
  

• Participate in on-call production support rotations.
  

Required Skills & Experience

Infrastructure & Platform Support

• Strong experience with Unix/Linux administration troubleshooting and performance optimization.
  

• Hands-on experience with Windows Server administration and support.
  

• Working knowledge of Mainframe operations and JCL (Job Control Language).
  

Application & Automation

• Experience with Stonebranch workflow orchestration.
  

• Hands-on experience with OpenShift deployment and management.
  

• Strong SQL skills for database querying and data management.
  

• Experience developing automation solutions using Shell Scripting and Python.
  

Operations & Support

• Proven experience in Production Support and Incident Management.
  

• Understanding of IT risk compliance requirements and operational controls.
  

• Excellent verbal and written communication skills.
  

Key Competencies

• Strong analytical and problem-solving abilities.
  

• Ability to work under pressure and manage multiple priorities.
  

• Excellent documentation and knowledge management skills.
  

• Customer-focused approach.
  

• Strong attention to detail.
  

• Proactive mindset toward risk management and compliance.
  

Preferred Qualifications

• 8 years of Production Support experience.
  

• Relevant certifications in Unix/Linux Windows Cloud or related technologies.
  

• Experience working within banking financial services or other regulated industries.
  

Primary Skills

• SQL
  

• Unix/Linux
  

• Windows Server
  

• Production Support
  

• OpenShift
  

• Stonebranch
  

• Shell Scripting
  

• Python
  

• Mainframe / JCL
  

• Incident Management
  

• IT Risk & Compliance